Patient & Visitor Information
Hospitals that achieve accreditation and licensure are required to submit
to formalized, comprehensive evaluations by on-site surveyors who assess
compliance with health, quality and safety standards and regulations.
These surveys are conducted regularly and involve participation from the
entire hospital organization.
As a patient at Hoag Hospital, you have certain rights and responsibilities
that are inherent in your health care. To receive the best possible care,
it is important that you play an active role in your medical treatment.
It is the responsibility of your health care team to include you in that
process. Part of this process is completing an Advance Health Care Directive
to designate a decision maker if you become incapable of understanding
a proposed treatment or become unable to communicate your wishes regarding
care. Hospital staff and practitioners who provide care in the hospital
shall comply with these directives. All patients’ rights apply to
the person who has legal responsibility to make decisions regarding medical
care on your behalf. Download an Advance Health Care Directive form in
English or
Spanish.
We bill Medicare and your secondary insurance following receipt of Medicare's
payment. Once your secondary insurance has been billed, you will receive
periodic statements advising you of the balance due. You will also receive
bills for physicians, hospital out-patient and Medicare Part B services.
By participating in nearly every major health insurance plan and network,
Hoag makes it easy to afford the finest medical treatment available. Your
insurance company may be affiliated with one of the plans. If you have
questions about your health insurance, please call our Insurance Information
Service at 800-400-HOAG (4624) or e-mail Insurance@hoaghospital.org.
Hoag Infection Prevention ensures patient safety by reducing the risk of
acquiring and transmitting infections and provides a multidisciplinary
approach to the surveillance, prevention and control of infections acquired
in the hospital or brought in from the community. Hoag’s goal is
to eliminate healthcare-acquired infection for the entire circle of patient care.
To obtain medical records copies, a signed authorization is required from
the patient or authorized representative.
Hoag Hospital Newport Beach and Hoag Hospital Irvine are both Magnet®
designated facilities. The Magnet Recognition Program® was developed
by the American Nurses Credentialing Center (ANCC) to recognize health
care organizations that provide nursing excellence, and is regarded as
one of the top nursing designations in the country.