Patient & Visitor Information

Accreditation and Licensure

Hospitals that achieve accreditation and licensure are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.

Patient Rights and Privacy Notices

As a patient at Hoag Hospital, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team to include you in that process. Part of this process is completing an Advance Health Care Directive to designate a decision maker if you become incapable of understanding a proposed treatment or become unable to communicate your wishes regarding care. Hospital staff and practitioners who provide care in the hospital shall comply with these directives. All patients’ rights apply to the person who has legal responsibility to make decisions regarding medical care on your behalf. Download an Advance Health Care Directive form in English or Spanish.

Billing Info

We bill Medicare and your secondary insurance following receipt of Medicare's payment. Once your secondary insurance has been billed, you will receive periodic statements advising you of the balance due. You will also receive bills for physicians, hospital out-patient and Medicare Part B services.

Insurance Info

By participating in nearly every major health insurance plan and network, Hoag makes it easy to afford the finest medical treatment available. Your insurance company may be affiliated with one of the plans. If you have questions about your health insurance, please call our Insurance Information Service at 800-400-HOAG (4624) or e-mail Insurance@hoaghospital.org.

Infection Prevention

Hoag Infection Prevention ensures patient safety by reducing the risk of acquiring and transmitting infections and provides a multidisciplinary approach to the surveillance, prevention and control of infections acquired in the hospital or brought in from the community. Hoag’s goal is to eliminate healthcare-acquired infection for the entire circle of patient care.

How to Request a Copy of Your Medical Records

To obtain medical records copies, a signed authorization is required from the patient or authorized representative.

Magnet Designation

Hoag Hospital Newport Beach and Hoag Hospital Irvine are both Magnet® designated facilities. The Magnet Recognition Program® was developed by the American Nurses Credentialing Center (ANCC) to recognize health care organizations that provide nursing excellence, and is regarded as one of the top nursing designations in the country.