Common Questions about Your Billing
1. Do you bill my insurance company?
Yes. Hoag Hospital will bill for hospital services. Please remember to
present your current insurance information at time of registration.
2. Will you bill my secondary policy too?
Yes. Upon receiving payment or denial from your primary insurance, we will
gladly bill your secondary insurance for any balance remaining.
3. Will I receive an itemized statement?
If at any time you wish to receive an itemized statement of your charges
and payments, please call our Patient Accounting department and a representative
will order one to be mailed to you. This process usually takes two or
4. Who can I call if I have questions about my bill?
Please call our Patient Accounting department at 949-764-8400. Our representatives
will be happy to help you.
5. Does Hoag Hospital accept assignment from Medicare?
Yes. By accepting assignment, Hoag Hospital agrees not to bill the patient
for any charges Medicare disallows. However, we do bill patients for deductibles,
co-insurance amounts and noncovered services.
6. Do you accept my insurance company’s payment as payment in full?
Patients are responsible to pay for their deductibles, co-insurance, non-covered
services and co-payment amounts as indicated by their insurance company
prior to or at the time of service.
7. Who else might I receive a bill from?
You will be billed separately by each physician involved in your care.
These physicians usually include your surgeon, assistant surgeon, anesthesiologist,
radiologist (if X-rays are performed), pathologist (if pathology specimens
are examined), cardiologist, and any physician who may interpret an exam
ordered by your doctor.
8. Will my insurance cover these services?
Coverage varies. Please call your insurance company, plan administrator,
insurance broker or the benefits department (sometimes human resources)
of your employer with any questions regarding coverage.
9. What does the balance I am being billed for represent?
The balance after your insurance has paid reflects any remaining deductible
or co-insurance amount. Your insurance company is best able to help clarify
your amount due. Most insurance companies provide you with an Explanation
of Benefits to help answer any questions.
10. Why do I have more than one account number?
A separate accounting number is generated for each outpatient date of service
and each inpatient admission. This enables us to bill for specific charges
and diagnosis relating to your care for that date of service, and enables
your insurance company to apply the proper benefits. Exception: For recurring
outpatient accounts such as physical therapy or radiation therapy, a separate
account is generated monthly.