Visitor Information
Hoag is dedicated to creating the best experience possible for our patients.
This visitor information area provides information to help you and those
close to you during a hospital stay.
General Information
The Information Desk is located inside the main entrance. Attendants are
available to assist with room direction and other information.
Parking
As of July 1, 2014, Hoag Hospital Newport Beach has implemented a new parking
program. For information or directions for Hoag Hospital Newport Beach,
please visit the
Patient & Visitor Parking page. This program only applies to Hoag Hospital's Newport Beach campus
and has not been implemented at Hoag Hospital Irvine or Hoag Orthopedic
Institute at this time. For directions or more information about those
facilities, please visit Hoag Hospital Irvine or Hoag Orthopedic Institute.
Visiting Hours
We understand the importance of visitors for our patients' emotional,
mental and spiritual well-being. Family, friends and clergy may visit
during the hours listed below. Please be advised, visitors may be asked
by staff to leave, especially if a patient is having a procedure or needs
rest, or due to disruptive behavior. Any visitor with symptoms or signs
of a communicable illness or disease should not visit the hospital. Also,
due to infection control guidelines, children under a certain age may
not visit specific areas, as indicated below.
General Medical/Surgical Units/Emergency Department/Outpatient Areas
Mother/Baby Unit (Hoag Hospital Newport Beach only)
-
General visiting hours for guests are from
9:00 a.m. to 9:00 p.m.
- One adult care partner will be provided 24-hour access to the unit, at
the discretion of the patient, and may stay with the new mother and baby
overnight throughout their hospital stay.
- Children visiting the unit must be under the continuous supervision of
an adult other than the patient.
- Siblings are not permitted to spend the night.
Labor and Delivery Unit (Hoag Hospital Newport Beach only)
- To provide an environment where the patient can be supported by family
members during their hospitalization yet allow medical staff to provide
the highest level of care, visitors will be allowed in LDR based upon
the patient’s condition and at the discretion of the attending physician/nurse
in consultation with the patient.
- Additional visitors are welcome to wait in the family lounge area, which
is located on the LDR unit.
- A visitor under the age of 13 must be accompanied by an adult who is not
the patient or birth partner participating in the labor process
Neonatal Intensive Care Unit (Hoag Hospital Newport Beach only)
- Parents are welcome from 7:30 a.m. to 7:00 p.m. and 7:30 p.m. to 7:00 a.m.
- Visitors and siblings of the newborn must be accompanied by one parent.
(There is a limit of two persons at a time).
Critical Care (ICU/CCU/CVICU/Sub ICU)
Visiting hours are from 8:00 a.m. to 7:00 p.m. and 8:00 p.m. to 7:00 a.m.
Chemical Dependency
Family and friends are welcome from 1:00 p.m. to 4:00 p.m. on Sundays and
from 5:30 p.m. to 6:30 p.m. on Wednesdays.
Lounges
There are several lounges throughout the hospital. Please see the floor
map to find an appropriate lounge. Family and friends of those having
surgery may want to stay in the surgery lounge located next to the Courtyard
Café on the first floor of the main hospital.
Patient Billing
A customer service representative is available to answer specific financial
questions or to receive a payment Monday through Friday in the lobby of
the Women's Pavilion. Telephones/Cellular phones and pagers may be
used in the hospital except in the critical care areas (ICU, CCU, CVICU
and Sub ICU).
Smoking
The Hoag Campus is smoke-free - no smoking is allowed.
Automatic Teller Machines (ATMs)
ATMs are available in the convenience center in the cafeteria and on the
main floor next to the Health Resource Center.
US Mail Drops
US Mail drop boxes and stamp machines are located at the main entrance
of the hospital and in the convenience center.
Concerns or Questions
If there is a concern regarding patient care, please notify the caregiver
or a supervisor. Patient Relations representatives can assist with patient
rights, problems or concerns. The Patient Relations staff is available
from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If
you need immediate assistance after regular business hours, contact the
charge nurse or nurse supervisor. They can be reached by calling the hospital
operator at 949-764-HOAG (4624).