Visitor Information

Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.

Visiting Hours

Visitor Policy Update as of March 25, 2021

Our patient care philosophy is deeply rooted in our belief that engaging patients and their families is an important part of the healing process. With that in mind, and in light of the current COVID-19 pandemic, we are instituting new visitor policies until further notice, in the interest of the continued health and safety of our patients, visitors and staff. Please visit the Patient and Visitor Screening Policy page here for details. ​

General Information

The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.

Patient Billing

A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women's Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).

Smoking

The Hoag Campus is smoke-free - no smoking is allowed.

Automatic Teller Machines (ATMs)

ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.

US Mail Drops

US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.

Concerns or Questions

If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at 949-764-HOAG (4624).