Visitor Information

Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.

Visitor Policy Information

  • Hoag will no longer be limiting the number of visitors except for in the following areas:
    • Labor and Delivery Unit and Antepartum Unit
      • The patient is allowed to rotate one support person at a time in the recovery room (upon approval of recovery room nurse).
    • Neonatal Intensive Care Unit (Newport Beach) and Special Care Nursery (Irvine)
      • Visitation is restricted to parents and siblings over 12. Only two visitors are permitted at one time.
    • Mother Baby Unit (Newport Beach and Irvine)
      • Visitation is 9am to 9pm, one support person is allowed to stay 24 hours per mother’s discretion.
  • Visitation hours are available 24 hours a day. Please note that some areas within the hospital restrict visitors at certain times:
    • Critical Care:
      • Open visitation except during the hours of 7 a.m. to 8 a.m. and 7 p.m. to 8 p.m.
      • Neonatal Intensive Care Unit and Special Care Nursery
        • Visitors (not parents) are restricted from the unit during hand-off report times from 6:30 a.m. to 7:30 a.m. and 6:30 p.m. to 7:30 p.m.
  • Children of all ages are allowed to visit when accompanied by an adult 18 years of age or older except for in the NICU and Special Care Nursery. Children are not permitted to visit patients in isolation.
  • Visitors have access to the hospital cafeteria.
  • Visitors who are ill are not allowed.
  • Patients with respiratory symptoms will be asked to wear a mask.

General Information

The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.

Patient Billing

A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women’s Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).

Smoking

The Hoag Campus is smoke-free – no smoking is allowed.

Automatic Teller Machines (ATMs)

ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.

US Mail Drops

US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.

Concerns or Questions

If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at 949-764-HOAG (4624).