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Visitor Information

Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.

Visiting Hours

Visitor Policy Update as of June 9, 2020

At Hoag, our patient care philosophy depends greatly on engaging families to be part of the healing process. For the continued health and safety of our patients, visitors and staff, and in accordance with guidance from state and local health officials, we are currently enforcing a “Limited Visitor” policy at our hospitals. There are only a few exceptions. Please visit the Patient and Visitor Screening Policy page here for details.

General Information

The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.


As of July 1, 2014, Hoag Hospital Newport Beach has implemented a new parking program. For information or directions for Hoag Hospital Newport Beach, please visit the Patient & Visitor Parking page. This program only applies to Hoag Hospital's Newport Beach campus and has not been implemented at Hoag Hospital Irvine or Hoag Orthopedic Institute at this time. For directions or more information about those facilities, please visit Hoag Hospital Irvine or Hoag Orthopedic Institute.

Patient Billing

A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women's Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).


The Hoag Campus is smoke-free - no smoking is allowed.

Automatic Teller Machines (ATMs)

ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.

US Mail Drops

US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.

Concerns or Questions

If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns. The Patient Relations staff is available from 8:30 a.m. to 4:30 p.m., Monday through Friday at 949-764-8220. If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at 949-764-HOAG (4624).