Hoag Compass FAQs

Hoag Compass brings virtual, award-winning care directly to you wherever you are and whenever you need it.

Membership benefits include:

  • Consistent Care from a dedicated doctor. Compass provides a one-to-one relationship with a Hoag vetted Physician who is dedicated to your care and long-term well-being. You will find comfort in knowing you will meet with your same Physician, every time.

  • Care Concierge connects you to Hoag Health System. Your personal Care Coordinator will connect you to Hoag’s award-winning specialists, seven care centers, and two acute care hospitals when needed. They will schedule all appointments for you including Specialist visits, labs, and imaging appointments.

  • Focus on continuous preventative care. Our doctors believe in providing ongoing support in-between visits and making small lifestyle changes to greatly benefit your long-term health.

  • Same-day and next-day visits. We provide same day and next visits with our Primary Care doctor and care team to help you take care of all your healthcare needs quickly.

  • Extended and flexible visit hours. Our extended and flexible hours will make your appointment times more convenient.

Hoag Compass accepts PPO, EPO, POS, & Medicare Plans.

PPO plans included:

  • Aetna
  • Affiliated Health Funds
  • Anthem Blue Cross of California
  • Beech Street
  • Blue Shield of California
  • Cigna
  • Coventry
  • First work
  • Interplan / HealthSmart
  • Medicare
  • Multi Plan
  • Orange County Foundation
  • Private Health Care Systems (PHCS)
  • TRICARE

Medicare PPO Plans Included:

  • Aetna Medicare PPO
  • Alignment Health PPO Powered by Hoag
  • Anthem Medicare PPO
  • Blue Shield Medicare PPO
  • United Healthcare Medicare PPO

Covered CA Plans Included:

  • Blue Shield Trio PPO Bronze, Silver, & Platinum

Hoag Compass’ participation in your health plan is subject to change at the sole discretion of your health plan. Please contact your health plan directly to confirm the status of Hoag Compass’ current participation in a particular provider network or product. Insurances accepted may vary for certain physicians as noted on the physician’s profile.

For assistance with your insurance questions and to ensure you understand your options for accessing Hoag, please contact Hoag Medical Group’s Personal Service team at 855-450-4HMG (4464).

You can book a virtual or in-person appointment, based on your needs, through the Compass mobile app. If you need to cancel or reschedule your appointment, you can do so through the app with ease. If you need to speak with a Care Coordinator regarding your appointment, send them a message through the app or give them a call at (949) 557-0951.

Appointments with your Doctor and the care team are available same day and next day to get your needs taken care of right away. Your healthcare is important to us and we won’t keep you waiting.

We cannot guarantee same day and next day appointments for Providers outside of Hoag Compass.

Compass is a membership-based model that provides patients with dedicated time with our Doctor and care team and expanded benefits that are uncommon in most traditional care models. The monthly membership fee is $50 per month and is not covered by insurance plans. In some cases, HSA and FSA benefits can be used to cover the membership fee, but please check with your benefits provider. Hoag Compass does not guarantee coverage under HSA and FSA plans.

You will be billed monthly on the day that you initially signed up for membership. Your card on file will be charged. You can cancel at any time by reaching out to your Care Coordinator.

Your Hoag Compass membership includes the benefits above but does not cover medical appointments. The cost of appointments (e.g. your co-pay and related costs) will vary based on services received and your insurance plan.

The app is available for Apple iOS. The app can be downloaded through the Apple App Store [insert link to app store] by searching for “Hoag Compass”.  The Android app is coming soon.

Labs and imaging appointments can be scheduled at our Hoag Compass office or your lab of choice. Your Care Coordinator can assist in scheduling your appointment at our Hoag Compass lab.

Hoag has an extensive network of specialists to help manage your care. Our Care Coordinators will book an appointment with a Hoag Specialist on your behalf and will share relevant information with them to help with your visit.

We offer extended hours to accommodate your busy schedule. Your doctor is available Monday through Thursday from 8am to 6pm. Your care coordinator is available Monday through Friday from 8am to 5pm. You can message your doctor and care coordinator through the app and will receive a response within 24 hours.

You will check-in to your appointment on the Compass app 15 minutes prior to meeting with the doctor. Your Doctor will login at the time of your appointment to care for your needs. We offer a 5-minute grace period. If you login 5 minutes after your scheduled appointment time, you can reschedule your appointment through the app or message your Care Coordinator to assist you.

Prescriptions and prescription refills can be requested through the app. Our care team will send your prescription to the preferred pharmacy specified in your profile in the app. Some prescription requests will require an appointment and are up to the discretion of the Doctor.

Your after visit summary will be posted in the app and will provide details and recommendations from your appointment with the Doctor. All after visit summaries are saved in the app and can be referenced at any time.

Our health and wellness team includes a Dietician, Exercise Trainer, and Mindfulness Coach to support you on your healthcare journey. They will share personalized recommendations with you based on your visit with the Doctor, lab results, and personal healthcare goals. You can message them through the app if you have questions, concerns, and need support.

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