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What is Epic Care Link

Epic Care Link is Epic’s web-based application for connecting Hoag to community practices. Through Epic Care Link, community users will be given secure access to patient information in the Hoag Epic data repository. Epic Care Link allows Hoag to extend patient information to external facilities and improve the continuity of care in our community.

With Epic Care Link, your office will have access to:

  • Securely review referred and admitted patients’ medical records
  • Submit and view orders, referrals, and authorizations
  • View claims status and remittance advices
  • Review clinical documentation to assist with billing and reconciliation
  • Upload documents into patient’s Epic chart
  • Receive automated messages through InBasket regarding authorizations, labs, appointments, and more

FAQfor Epic Care Link for your convenience.

If you already have Hoag’s Epic Care Link login and password, login with your Hoag provided credentials here.

If looking to request access, please reach out to your site administrator for access.

If you are having login issues or have any additional questions, please contact us at HPP.Providers@hoag.org or via phone at 949-791-3502.

 

Please review the self paced training videos below to provide additional information for using Hoag’s electronic medical record portal.

Video knowledge include information for:

  • Site Administrators actions and procedures
  • Patient information and filing
  • Secure messaging
  • Submitting and viewing authorizations
  • Viewing claims
  • Using the Customer Service Request form- and much more!

For any questions, please email us.


Training

Epic Care Link – General

 

View our full training videos on YouTube:

1st Lesson How to Submit an Authorization – Epic Care Link Training

2nd Lesson How to Check Auth Status – Epic Care Link Training

3rd Lesson How to Search All Patients – Epic Care Link Training

4th Lesson How to Search Claims & RA – Epic Care Link Training

5th Lesson Assigned Patients Chart Review – Epic Care Link Training

6th Lesson Requesting Logins – Epic Care Link Training

7th Lesson In Basket – Epic Care Link Training

8th Lesson Important Reference Documentation – Epic Care Link Training

Epic Care Link – Site Admin

Adding New Users to Existing Site 

New user requests must be submitted by the Site Administrator for your office, along with a filled and signed User Agreement.  

Site Administrator instructions: 

  • Log into Epic Care Link: https://carelink.hoag.org/EpicCareLink_PRD/common/epic_login.asp 
  • Site administrators should select “Admin” > Account Requests > Request New Account 
  • Select the appropriate template type and attach the signed User Agreement, which requires both the user’s signature and site admin signature. 

Forms: 

Note: For a new site administrator, the following forms are required: the Data Access User Agreement & Site Administrator Responsibilities Agreement for Hoag Epic Care Link. For a new user, only fill out the User Agreement and the site administrator needs to sign section III of the Data Access User Agreement. The site administrator will submit the request through their Epic Care Link account.  

If you have received your credentials but having issues logging in Hoag Epic Care Link, please reach out to your site administrator before contacting Hoag Physician Partners Provider Relations. 

If you have any additional questions, email us.