Claims

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Submitting Claims Via Office Ally

Office Ally is HPP’s preferred gateway for electronic data interchange (EDI) transactions.

To register for the Office Ally Clearinghouse, visit OfficeAlly.com.

When submitting electronic claims through Office Ally, please use HPP’s payer ID code: HPPZZ.

  • We encourage you to submit claims electronically, whether you have a small or large practice.
  • Submitting claims electronically can help your office turn around claims faster, reduce denials and help improve cash flow.

To submit claims by mail, please send to:

Hoag Physician Partners
P.O. Box 1260
Costa Mesa, CA 92626

 

EFT-ERA Payments

To sign up for EFT-ERA Enrollment a separate enrollment form must be completed for every Tax ID you wish to set up, for each individual insurance company (Payer) you want to enroll. For example, if you work with 10 Payers, ECHO will need 10 enrollment forms with the individual Payer name included on each form. There is no fee for this program.

Please allow 7-10 days for processing, please be advised that enrollments requiring additional validation may take longer to complete.

Instructions for the EpicLink Remittances:

  • A PDF remittance advice document can be found
    within Remittance Advice Search in EpicLink
  • Search via Claim ID, Member ID, or Provider
    in EpicLink
  • Select the hyperlink within the Check Number
    PDF of Remittance Advice
  • The link will open and will be available to print or download

EFT-ERA Enrollment Form

FAQs

Q: What is the turn around time to resolve a claims provider dispute? 
A: 45 working days. 

Q: How do I submit a provider dispute?
A: Submit a written dispute to: PO Box 2010, Costa Mesa, CA 92628

Q: What is the Provider dispute contact phone?
A: 1-855-539-0841

Q: Who can I contact with additional questions?
A: Please reach out by phone: 1-855-538-0841