Hoag Memorial Hospital Presbyterian
1 Hoag Drive
Newport Beach, CA 92658
(949) 764-4624
Patients & Visitors
Visitor Information
Visitor Information
- Visiting Hours
- Patient Rights & Privacy Notices
- Accreditation & Licensure
- Commonly Used Forms
- Hotels
- Parking
- Locations
Patient Rights & Privacy Notices
As a patient at Hoag Hospital, you have certain rights and responsibilities that are inherent in your health care. To receive the best possible care, it is important that you play an active role in your medical treatment. It is the responsibility of your health care team to include you in that process.
Patient Information Packets
To learn about your rights as a patient, please select the appropriate pdf below:
English
Arabic
Simplified Chinese (Mandarin)
Traditional Chinese
Farsi
Korean
Spanish
Vietnamese
Patient information booklet contains:
Patient Rights and Responsibilities
Your Right to Make Decisions about Medical Treatment
Other helpful information for Hoag patients
Communication with Persons with Limited English Proficiency Policy:
Please select the appropriate PDF below.
Auxiliary Aids and Services for Persons with Disabilities Policies
Please select the appropriate PDF below.
Patient Privacy
If you have questions or concerns regarding patient privacy, you can contact the Hoag Corporate Compliance Department.
Hoag Corporate Compliance Office, Attn: Privacy Officer, One Hoag Drive, P.O. Box 6100, Newport Beach, CA 92663
Call at (949) 764-4427 or email CorporateCompliance@hoag.org
Patient Grievances
If you have questions or concerns about your care, a patient relations specialist is available to help you better understand the health care environment, resolve problems and provide information.
You can contact Patient Relations at (949) 764-8220.
Contact the California Department of Public Health
You may file a complaint with the California Department of Public Health regardless of whether you use the hospital’s grievance process.
By mail: California Department of Public Health, 681 South Parker Street, Suite 200, Orange, CA 92868
By phone: (714) 567-2906 or toll free: (800) 228-5234
Hoag is dedicated to creating the best experience possible for our patients. This visitor information area provides information to help you and those close to you during a hospital stay.
Visitor Screening
A safe environment
Visitor screening is being employed at Hoag Hospital to provide the safest possible environment for our patients, staff and visitors. Upon entering the hospital, visitors over the age of 14 will be screened. Please be prepared to show your driver’s licenses or other government identification when entering the hospital. Hoag is a weapons free campus. Weapons of any kind, including pocket knives, are prohibited on campus.
Visitor Policy
Hoag will no longer be limiting the number of visitors except for in the following areas:
Labor and Delivery Unit
The patient is allowed to rotate one support person at a time in the recovery room (upon approval of recovery room nurse).
Antepartum Unit
The patient is allowed to rotate one support person at a time in the recovery room (upon approval of recovery room nurse).
Neonatal Intensive Care Unit
Visitation is restricted to parents and siblings over 12. Only two visitors are permitted at one time.
Newport BeachSpecial Care Nursery
Visitation is restricted to parents and siblings over 12. Only two visitors are permitted at one time.
IrvineMother Baby Unit
Visitation is 9 AM to 9 PM, one support person is allowed to stay 24 hours per mother’s discretion.
Newport Beach and IrvineCritical Care
Open visitation except during the hours of 7 AM to 8 AM and 7 PM to 8 PM. Neonatal Intensive Care Unit and Special Care Nursery - Visitors (not parents) are restricted from the unit during hand-off report times from 6:30 AM to 7:30 AM and 6:30 PM to 7:30 PM.
Children
Children of all ages are allowed to visit when accompanied by an adult 18 years of age or older except for in the NICU and Special Care Nursery. Children are not permitted to visit patients in isolation.
Cafeteria
Visitors have access to the hospital cafeteria.
Illness
Visitors who are ill are not allowed.
Respiratory symptoms
Patients with respiratory symptoms will be asked to wear a mask.
General Information
The Information Desk is located inside the main entrance. Attendants are available to assist with room direction and other information.
Patient Billing
A customer service representative is available to answer specific financial questions or to receive a payment Monday through Friday in the lobby of the Women’s Pavilion. Telephones/Cellular phones and pagers may be used in the hospital except in the critical care areas (ICU, CCU, CVICU and Sub ICU).
Smoking
The Hoag Campus is smoke-free – no smoking is allowed.
Automatic Teller Machines (ATMs)
ATMs are available in the convenience center in the cafeteria and on the main floor next to the Health Resource Center.
US Mail Drops
US Mail drop boxes and stamp machines are located at the main entrance of the hospital and in the convenience center.
Concerns or Questions
If there is a concern regarding patient care, please notify the caregiver or a supervisor. Patient Relations representatives can assist with patient rights, problems or concerns.
The Patient Relations staff is available from 8:30 AM to 4:30 PM, Monday through Friday at (949) 764-8220.
If you need immediate assistance after regular business hours, contact the charge nurse or nurse supervisor. They can be reached by calling the hospital operator at (949) 764-HOAG (4624).
Accreditation and Licensure
Hospitals that achieve accreditation and licensure are required to submit to formalized, comprehensive evaluations by on-site surveyors who assess compliance with health, quality and safety standards and regulations. These surveys are conducted regularly and involve participation from the entire hospital organization.
Licensure
Hoag Memorial Hospital Presbyterian is licensed by the State of California Department of Health Services.The State of California requires hospitals to be licensed by the California Department of Public Health (CDPH). An on-site survey is conducted to assess compliance with state and federal regulations. The survey includes physical plant evaluation, kitchen and dietary services, patient care, pharmacy services, and other areas that effect patient care.
CMS Standards
Hoag Memorial Hospital Presbyterian is recognized by CMS as meeting the Medicare standards. The Centers for Medicare and Medicaid (CMS) has developed Conditions of Participation (CoPs) that health care organizations must meet to participate in the Medicare and Medicaid programs. These standards are used to improve quality and protect the health and safety of beneficiaries. CMS also ensures that the standards of accrediting organizations recognized by CMS (through a process called “deeming”) meet or exceed Medicare standards.
Informacion en Espanol
Los hospitales que han logrado la acreditación y licencia deberán pasar una evaluación comprensiva y formal hecha por un inspector en la propia institución. Dicho inspector evaluara los estándares y regulaciones. Estas inspecciones son conducidas regularmente y requieren la participación de toda la organización del hospital.
Licenciatura
El Estado de California requiere que los hospitales tengan una licencia del Departamento de Servicios de Salud de California (DHS). Hoag Memorial Hospital Presbyterian está acreditado por el Departamento de Servicios de Salud del Estado de California. Una inspección tendrá lugar en la institución para evaluar el cumplimiento de las regulaciones federales y estatales.Dicha inspección incluye la evaluación física de las facilidades, cocina, servicios dietarios, cuidado de pacientes, servicios de farmacia y otras áreas relacionadas con el cuidado del paciente.
CMS Standards
Los Centros de Medicare y Medicaid (CMS) requieren estándares de participación (CoPs) para los programas de Medicare y Medicad. Dichos estándares son utilizados para mejorar la calidad y protección de la salud y la seguridad de los beneficiarios. CMS tambien asegura que los estándares de acreditación de las organizaciones reconocidas por CMS satisfacen y exciden los estándares de Medicare y Medicaid.Hoag Memorial Hospital Presbyterian es reconocido por CMS al cumplir satisfactoriamente con los estándares de Medicare.
Commonly Used Forms
To help make things easier, we have one area that features commonly used forms that you may need when using one of Hoag’s facilities.
Forms
Authorization to Release Copies of Medical Records (English)
Autorizacion Para Obtener Copias de Expediente Medico (Español)
Conditions of Admission - Outpatient and Emergency Treatment Services
Outpatient Medication Reconciliation (for Breast Center and Interventional Procedures)
California Immunization Registry
Hoag may share your immunization or tuberculosis (TB) screening test records with the California Immunization Registry (CAIR), a statewide, secure and confidential database of patient immunization information. The CAIR is used by health care professionals, agencies, and schools to keep track of all shots and TB tests you take, and can provide proof about immunizations needed to start child care, school, or a new job. If you do not want your immunization or TB records to be shared with other registry users, please fax or email the “Decline or Start Sharing/Immunization Information Request Form,” available on the CAIR website at http://cairweb.org/cair-forms/, to the CAIR Help Desk at 1 (888) 436-8320 or CAIRHelpDesk@cdph.ca.gov.
Hotels
There are several hotels and short-term lodging facilities near the hospital campuses. Use your preferred browser and search hotels near Hoag Hospital Newport Beach or hotels near Hoag Hospital Irvine. When making a reservation, you may ask if they offer a special rate.
You may also search discount provider sites/aps (Hotels.com, Hotelstonight.com, etc.) or book direct with the hotels websites to see what discounted offerings are available.
Parking Information
Click on a location below to jump you to the appropriate parking information:
Hoag Hospital Newport Beach
Parking rates and information for Hoag Hospital Newport Beach are outlined below. If you have any questions, please call Hoag Security at (949) 764-1464.
This parking program only applies to Hoag Hospital’s Newport Beach campus and has not been implemented at Hoag Hospital Irvine or Hoag Orthopedic Institute at this time. For directions or more information about those facilities, please visit Hoag Hospital Irvine or Hoag Orthopedic Institute.
Parking rates
Self-parking rates apply to the P1 Dolphin Structure near the Sue & Bill Gross Women’s Pavilion, the top level of the P2 South Structure near the Jeffrey M. Carlton Heart & Vascular Institute, and the Conference Center Structure. Please be aware that the top level of the P2 South Structure and the Jeffrey M. Carlton Heart & Vascular Institute entrance are for Heart and Vascular patients only until further notice.
*Maximum rate for self-parking is $30 for patients or visitors with a length of stay greater than three days wherein the vehicle remains parked for three days or greater.
The first 30-minutes of self-parking is complimentary
*Maximum rate of $30
$7
30 minutes – 4 hours
$10
4 hours – 24 hours
Validations
Select departments offer validation as follows:
Fimiano Emergency Department and Obstetrics Emergency Department patients with current armband or discharge papers receive a $3 discount for valet or self-parking.
Breast Center outpatients, including mammography patients, receive complimentary self-parking.
Active participants in the Hoag Addiction Treatment Centers (HATC) program & outpatients/alumni receive complimentary self-parking with validation.
Fetal Diagnostic patients receive complimentary self-parking with validation.
NICU parents receive complimentary self-parking.
SOS patients receive complimentary self-parking.
Emergency Department
Patients may either use self-parking or the Emergency Department (ED) valet, which is open 24 hours a day. ED or Obstetrics ED patients with a current armband or discharge papers receive a $3 discount from posted self-parking and valet rates.
Long-term parking
Patients and visitors who are at the hospital for a week or longer, or who make frequent visits may wish to purchase a long-term self-parking pass. The following passes are available:
Passes are only available for purchase through the Pay Stations.
$25
7 day pass
$100
30 day pass
$1,000
Annual Pass
Pay Stations
Walk-up pay stations for self-parking are located in the following locations: Joan & Andy Fimiano Emergency Pavilion entrance and Sue & Bill Gross Women’s Pavilion entrance
Payments accepted at walk-up pay stations include cash, credit or debit card (American Express, Visa, MasterCard or Discover).
Change will be available for cash payments.Patients and visitors who have parked in the Conference Center Structure or the top level of the P2 South Structure near the Jeffrey M. Carlton Heart & Vascular Institute must pay at the exit gate by credit or debit card only. No cash is accepted.
Parking
Parking for Hospitalized Patients
If you are admitted to the hospital, you may park in the P1 Dolphin Structure, P2 South Structure or use valet parking. Standard self-parking and valet rates apply. Validations are available for select departments as outlined above.
Parking for Disabled Patients and Visitors
Parking stalls for patients and visitors with valid disabled parking placards are located throughout Hoag. Individuals with ADA placards receive a $2 discount for valet.
Hoag Hospital Newport Beach offers valet parking for patients and visitors in two convenient locations
Valet service is a flat rate of $9 for up to four hours and $12 for four hours to 24 hours.Emergency Department and Obstetrics Emergency Department patients with a current armband or discharge papers receive a $3 discount from posted valet rates.The maximum rate for valet is $36 for patients or visitors with a length of stay greater than three days wherein the vehicle remains parked for three days or greater.
Sue & Bill Gross Women’s Pavilion
Open Monday to Friday from 6:30 AM – 9 PM and Saturday to Sunday from 8 AM – 8 PM
Joan & Andy Fimiano Emergency Pavilion
Open 24 hours a day
$9
0 minutes – 4 hours
$12
4 hours – 24 hours
$36*
*Maximum rate of $36
Flash Valet Program
Flash Valet is a system that manages valet retrieval requests and payments through text messages (SMS). This system improves the overall parking experience by reducing lines for valet services as well as the payment kiosks.
Flash Valet is easy and can be done in the following steps:
Valet will provide the guest with a ticket upon arrival.
When ready to depart, the guest will text his/her ticket number to the phone number provided on the valet ticket. Phone numbers are hidden at all times from valet attendants to protect the privacy of anyone using Flash Valet.
The guest will receive a text message with a link to pay with any credit/debit card or PayPal account. The $3 ED and OB ED discount can be processed through Flash Valet as well. All payments will be processed directly through Hoag. Those guests preferring to pay cash or credit at the valet stand still have the option to do so.
The valet will let the guest know when his/her car is ready through a text message.
Valet guests have the option to do a 1 click customer experience survey as well for real time feedback.
Hoag Hospital Irvine
Entrance
All patients and visitors will enter through the new front doors near the covered entrance.
Check-in
Check-in locations will remain the same by service. Signage and staff will be available to guide you upon arrival.
After-hours
Call security at (949) 517-3222 for assistance or visit the security office.
Valet parking
For added convenience, valet parking is offered in three locations: the main entrance, Surgical Pavilion, and the Emergency Department. Our professional attendants provide quick, secure service to make your arrival and departure as seamless as possible. Cars can be retrieved from any location, regardless of drop-off location. Valet services 1 minute to 4 hours - $9 ;4 hours to 24 hours - $12 ;Maximum 3-day rate - $36
Weekdays
Valet is available at the new covered entrance Monday through Friday, 5 AM to 9 PM.
Weekends
Valet is available at the new covered entrance Saturday and Sunday, 6:30 AM to 9 PM.
Parking guide
Patients and visitors should park in P1 East or P2 West and walk to the new front entrance
Emergency Department (ED) patients should park in P1 East, the P9 lot, or use ED valet.
We're here to serve you—from our world-class medical staff to state-of-the-art technology and facilities, your comfort and care are at the center of everything we do.
Hoag Memorial Hospital Presbyterian
16200 Sand Canyon Ave
Irvine, CA 92618
(949) 517-3000
Sun Family Campus Expansion at Hoag Irvine
Hoag is expanding its hospital campus in Irvine, fulfilling South Orange County’s need for access to comprehensive, world-class care.
This growth also bolsters Hoag’s emergence as a global destination for medical excellence and unparalleled service. The Sun Family Campus in Irvine was named in honor of Diana and David Sun, who made two transformational $50 million gifts, in 2022 and 2025 respectively, to fuel the growth of Hoag’s Irvine hospital through the Boldly Hoag fundraising campaign.
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