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    Hoag’s commitment to quality and safety

    Hoag is committed to building a system of care wherein patients experience no harm caused by errors or failure in care processes. We hold ourselves to the highest standards, continuously monitoring performance and outcomes to ensure we are meeting -- and exceeding -- national benchmarks.

    doctor showing iPad to patients

    Our teams are trained to follow evidence-based protocols and use technology to reduce risk and enhance patient care.

    Our hospital has a strategic plan that publicly shares its commitment to patient safety as a core value and outlines specific safety goals and associated metrics, including the goal of “zero preventable harm.”

    What patient safety means at Hoag

    • Clear communication across care teams and with patients

    • Rigorous infection prevention practices

    • Careful medication management and verification

    • Real-time reporting and learning from safety events

    • Ongoing education and training for all staff

    We believe transparency is key to building trust. That’s why we track and share quality metrics, participate in external reviews and accreditations, employ root cause analysis, and welcome feedback from patients and families. Further, every team member at Hoag – no matter their role - is empowered to speak up and act when it comes to patient well-being.

    What you can expect

    Every Hoag patient benefits from safeguards designed to prevent errors, avoid infections, and support clear communication across care teams. This includes:

    • Barcoded medication administration to ensure accuracy

    • Strict infection prevention practices throughout our facilities

    • Real-time monitoring of safety performance metrics

    • Daily safety huddles to address concerns before they impact care

    • Ongoing training and education for every care team member

    Nationally recognized for safety & quality

    That commitment shows in the national recognition we’ve earned for safety and quality, and in the trust our patients place in us every day.

    • 5-Star Rating from CMS (Centers for Medicare & Medicaid Services) – the highest possible rating, awarded to Hoag Hospital Newport Beach and Hoag Hospital Irvine for overall hospital quality.

    • ‘A’ Hospital Safety Grades from The Leapfrog Group, reflecting top performance in preventing medical errors, injuries, and infections.

    • Magnet® Recognition with Distinction for nursing excellence, a designation earned by fewer than 10% of hospitals nationwide.

    These honors reflect the work of dedicated clinical teams, consistent attention to detail, and a culture of safety that puts patients first.

    We encourage your feedback

    You are an important part of your care team. If you have questions, concerns, or notice something that doesn’t seem right, we want you to speak up. Our staff is here to listen and respond.

    At Hoag, safety isn’t just a protocol; it’s a shared responsibility and a promise we make to every patient we serve.

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