Hoag Hospital Irvine opened in September 2010 and provides a wide range
of inpatient and outpatient services, including a fully staffed emergency room.
Located on Sand Canyon Avenue and Alton Parkway, just off the 405 freeway,
this campus is an extension of Hoag's services in Newport Beach and
its six Hoag Health Centers throughout Orange County.
View the Hoag Hospital Irvine Campus Map.
Hoag is dedicated to creating the best experience possible for our patients.
This visitor information area provides information to help you and those
close to you during a hospital stay.
Hoag Hospital Irvine has joined Hoag Hospital Newport Beach as a designated
Cardiovascular Receiving Center (CVRC), awarded by the Orange County Emergency
Medical Services (OCEMS). With this designation, Irvine/South County residents
can be taken to Hoag Hospital Irvine for emergency cardiac care.
Hoag Infusion Center in Irvine offers services for cancer and non-cancer
patients in Irvine and the surrounding community. The center is open Monday
through Friday from 8 a.m. - 4:30 p.m. and is located at 16300 Sand Canyon
Avenue, Suite 504.
General Information
The Information Desk is located inside the main entrance. Attendants are
available to assist with room direction and other information.
Patient Billing
A customer service representative is available to answer specific financial
questions or to receive a payment Monday through Friday in the Cashiers office.
Smoking
Hoag is a smoke, vapor and tobacco-free campus. No smoking is allowed.
Automatic Teller Machines (ATM's)
ATM's are available in the cafeteria.
US Mail Drops
US Mail drop box is located near the gift shop on the first floor.
Concerns or Questions
If there is a concern regarding patient care, please notify the patient's
caregiver or a supervisor. Patient Relations representatives can assist
with patient rights, problems or concerns, interpretation of hospital
policy and procedure, or lost items. The Patient Relations staff is available
from 8:30 a.m. to 4:30 p.m., Monday through Friday at
949-764-8220. If you need immediate assistance after regular business hours, contact
the charge nurse or nurse supervisor. They can be reached by calling the
hospital operator at
949-764-HOAG (4624).
We understand the importance of visitors for our patients' emotional,
mental and spiritual well-being. Family, friends and clergy may visit
during the hours listed below. Please be advised, visitors may be asked
by staff to leave, especially if a patient needs rest. Any visitor with
symptoms or signs of a communicable illness or disease should not visit
the hospital. Also, due to infection control guidelines, children under
a certain age may not visit specific areas, as indicated below.
View the Hoag Hospital Irvine Campus Map.
General Medical/Surgical Units
Critical Care (ICU/CCU/CVICU/Sub ICU)
- Visiting hours are from 8:00 a.m. to 7:00 p.m. and 8:00 p.m. to 7:00 a.m.
Lounges
There are several lounges throughout the hospital. Please see the floor
map to find an appropriate lounge. Family and friends of those having
surgery may want to stay in the surgery lounge located next to the Courtyard
Café on the first floor of the main hospital.
Hoag's Gift Galleria features an array of specialty items including
cards, magazines, clothing, fresh flowers and snacks. The Gift Galleria
is located on the Lobby Level on the right hand side. It is just before
the staircase going down to the Cafe.
Gift Galleria Hours
Monday -- Friday, 9 a.m. - 5 p.m.
To Order
Orders can be placed by phone for floral arrangements, baby gifts, clothing.
For more information on our current gift inventory or to place an order
by phone during Gift Galleria hours, please call
949-764-8269.
There are several nearby hotels and short-term lodging facilities in Newport
Beach and Irvine. Family members of patients at Hoag can also receive
a special rate at some of the local hotels.
Click Here to Download a Hotel/Motel List
Self-Parking
Free on-site parking is available.
Valet Parking
Hoag Hospital Irvine also offers a valet program available Monday - Friday,
8 a.m. - 4 p.m., at the Hoag Hospital Irvine entrance. The program is
available to patients and visitors for Hoag Hospital Irvine and Hoag Orthopedic
Institute.
Rates are as follows:
- 0-4 hours: $4
- 4 - 24 hours: $6
- There is a 3-day maximum rate of $18
All payments will be processed through the Flash Valet program, regardless
if a participant uses the text message (SMS function). Participants who
wish to pay in cash will be sent to the Cashier’s office during
operating hours. Cash will not be accepted if the Cashier’s office
is closed.
Participants who need to retrieve their vehicle after 4 p.m. can do so
by calling Security at 949-279-8031 to pick up their keys.
Flash Valet Program
Flash Valet is a system that manages valet retrieval requests and payments
through text messages (SMS). This system improves the overall parking
experience by reducing lines for valet services as well as the payment kiosks
Flash Valet is easy and can be done in the following steps:
1. Valet will provide the guest with a ticket upon arrival.
2. When ready to depart, the guest will text his/her ticket number to the
phone number provided on the valet ticket. Phone numbers are hidden at
all times from valet attendants to protect the privacy of anyone using
Flash Valet.
3. The guest will receive a text message with a link to pay with any credit/debit
card or PayPal account. The $3 ED discount can be processed through Flash
Valet as well. All payments will be processed directly through Hoag. The
valet will let the guest know when his/her car is ready through a text message.
5. Valet guests have the option to do a 1 click customer experience survey
as well for real time feedback.