Patients & Visitors

• Anthem Blue Cross

• Blue Shield

• Blue Shield Net Value/Local Access

• California Care (Anthem Blue Cross)

• CIGNA

• Great-West Healthcare

• Pacificare

• United Healthcare

• Healthnet HMO

• Aetna Open Choice

• Anthem Blue Cross

• Beech Street*

• Blue Cross Standard

• Blue Shield

• Choice Care (Humana)

• CIGNA

• First Health/Coventry Health*

• Great-West Healthcare

• Interplan/HealthSmart*

• MultiPlan*

• Private Healthcare Systems (PHCS)*

• Prudent Buyer (Blue Cross)

• United Healthcare

• Healthnet PPO (excluding Enhanced Care PPO)

• Aetna Managed Choice

• Aetna Managed Choice II

• Blue Cross Plus

• Blue Shield

• CIGNA

• CIGNA Open Access Plus

• PacifiCare Choice

• United Healthcare

• Aetna Elect Choice

• PacifiCare EPO, Varies by Employer Group

• Private Healthcare Systems

• AARP Medicare Complete Secure Horizons Plan 2 (HMO)

• by UnitedHealthcare

• Anthem Medicare Preferred Standard (PPO, HMO)

• Blue Shield 65 Plus (HMO)

  (contract ends Dec. 31, 2025)

• Blue Shield 65 Plus Choice (HMO)

  (contract ends Dec. 31, 2025)

• SCAN Classic (HMO), SCAN Balance (HMO SNP), SCAN Heart First (HMO SNP), SCAN Plus (HMO)

• Aetna Medicare PPO

• Alignment Health PPO

• Anthem Medicare PPO

• Blue Shield Medicare PPO

• United Healthcare Medicare PPO

• Original Medicare Parts A & B

• Most Medicare Supplement Insurance (MediGap) plans

• Many Employer Group plans (Call the phone number on the back of your insurance I.D. card to verify if Hoag is your network hospital.)

• Blue Shield of California PPO (Southern California)

• Blue Shield PPO Bronze Plans on Small Business Health Options Program (SHOP) Exchange

• Blue Shield of California Trio HMO (exclusive to Orange County

• A grandfathered plan is an individual health insurance policy that was purchased — on or before March 22, 2010. Grandfathered plans provide the same access to the facilities and physicians you have grown accustomed to.If you’ve had an Anthem Blue Cross or Blue Shield individual policy since March 22, 2010, you may be able to keep your current benefits through “grandfathering.” Please call the member services phone number on the back of your insurance card to see if you qualify.

At the Hoag Medical Group website, you can currently schedule appointments online with our primary care physicians, including family medicine, internal medicine, and pediatrics as well as sports medicine. Click on the links below for more information:

• Family Medicine

• Internal Medicine

• Pediatrics

• Sports Medicine

For other Hoag physicians, including specialists, you can schedule appointments by calling the phone number provided on their profile page. Our Find a Doctor page gives you the option to search by doctor name and specialty.

When scheduling an appointment on the Hoag Medical Group website, select from the following visit types based on your needs. It’s important to tell us the primary reason for your visit so we can prepare and follow protocols to best assist you. The visit type options include:

• New Patient Visit: This type of appointment is for your first visit to establish care with your new physician. It is designed to include a thorough review of your past medical history.

• Annual Well Visit: An Annual Well Visit enables you to make a separate appointment with your physician for a general health evaluation and to discuss health concerns without presenting a specific serious problem. Examples of Annual Well Visit might include a physical, a well woman exam or an Annual Medicare Wellness Visit.

• Office Visit: An Office Visit enables you to make an appointment with your physician for evaluation if you have a new, specific health concern.

• Urgent Sick Visit – These are same day visits typically covering a current illness or injury. Visit time varies depending on the condition.

• Find your physician and schedule the appropriate visit type based on your needs. You can start your search here.

Important: Online scheduling is not intended for emergencies. Please call 9-1-1 or go to the nearest emergency room if you are experiencing a medical emergency.

Whether you recently moved to Orange County or you’re in search of a new physician, scheduling online with a Hoag Medical Group primary care physician is simple.

• Scheduling with a guest account. You can book online directly through our website using a guest account. During this process you need to provide personal information such as your name, date of birth, address, phone number and email address. If your details are already on file with Hoag, we will match this to your record. Please provide your insurance details and a note on the reason for your visit.

• Scheduling with a Hoag Connect MyChart account. If you already have a Hoag Connect MyChart account, you can schedule online without the need to re-enter your personal information and insurance details. You can learn more about Hoag Connect MyChart here. Please add a note explaining the reason for your visit.

We look forward to supporting your journey as a new patient. Start your search here.

Deciding whether to go to urgent care or primary care physician depends on the nature and severity of your medical issue. Below are some guidelines to help you make the decision whether to go to your Hoag primary care physician or an urgent care provider:

Primary Care

• Routine Check-Ups: For annual physical exams, vaccinations, and preventive care, your primary care doctor is the best choice.

• Chronic Conditions: For ongoing management of chronic conditions like diabetes, hypertension, asthma, and depression, you should see your primary care physician regularly.

• Long-Term Care: If you have a complex or long-term medical issue that requires ongoing care and monitoring, your primary care doctor will provide continuity of care.

• Referrals: Your primary care physician can refer you to specialists and/or order tests, if necessary, which may not be available at an urgent care center.

• Vaccinations: Primary care should be the first stop for basic vaccinations such as flu shots, Covid-19 vaccines and other recommended immunizations.

• Prescription Refills A primary care physician serves as your guide and helps coordinate your care during times of well-being and sickness. Whether you have an HMO or PPO health plan, a relationship with a primary care physician has many benefits for your long-term health and wellness.

Schedule an Appointment for Primary Care. Urgent Care

• Acute Injuries: Go to urgent care for minor injuries like sprains, strains, minor fractures, cuts and burns that aren’t life-threatening but require immediate attention.

• Common Illnesses: If you have a non-life-threatening illness such as a fever, flu, cold, ear infection or urinary tract infection (UTI) and can’t get a same-day appointment with your primary care physician, urgent care can be a good option.

• Minor Procedures: Some urgent care centers can perform minor procedures like providing stitches or draining abscesses.

• After-Hours Care: When you need care outside of regular office hours or on weekends when your primary care physician is unavailable.

• Hoag Urgent Care provides care for patients of all ages.

Visit Urgent Care.

Ultimately, the decision between urgent care and primary care depends on the urgency of your medical issue and the availability of your primary care physician. If you are unsure, it’s recommended that you contact your doctor’s office for guidance or the Hoag Medical Group Nurse Advice Line at 949-688-2773.

Remember that if you have a life-threatening emergency, such as severe chest pain, difficulty breathing, uncontrolled bleeding, signs of stroke, or any other critical condition, you should call 9-1-1 or go to the nearest emergency room immediately.

Hoag Medical Group is committed to serving parents and children in Orange County. Our board-certified pediatricians are experienced to address the physical, social and emotional well-being of your children. We know there are many reasons to bring your child to the doctor, including:

• Regular Check-ups

• Cold or Illness

• Injury

• Vaccinations

• Developmental Milestones

• Behavioral and Mental health

• Allergies and Asthma

There are several ways to schedule appointments online for your child:

• Schedule a Pediatric Appointment. You can book an appointment online with our experienced pediatricians.

  • Guest Appointment. You can easily book as a guest by providing your child’s information online.

  • Hoag Connect MyChart. If you already have a Hoag Connect MyChart account, you can schedule online without the need to re-enter your personal information and insurance details. You can learn more about Hoag Connect MyChart here. Please add a note explaining the reason for your visit.

• Urgent Care. In situations where your child requires immediate care and your pediatrician is not available for a same-day appointment, our Urgent Care locations are available to provide prompt medical attention.

  Visit Urgent Care. You can visit our Urgent Care website to view wait times and to reserve your spot.

There are several ways to schedule appointments online for your family member:

• Guest Account. You can easily schedule as a guest by providing information for the family member online.

• Hoag Connect MyChart. Please ask the adult family member to log into MyChart and go to the Sharing Hub to grant access to you to schedule. Here is more information on using MyChart.

• Urgent Care. In situations where your family member requires immediate care and your doctor is not available for a same-day appointment, our Urgent Care facility is available to provide prompt medical attention for patients of all ages.

For Hoag Medical Group primary care physicians, you can reschedule or cancel existing appointments using Hoag Connect MyChart. For other Hoag doctors, please call the physician’s office to reschedule or cancel appointments.

Your physician is your primary health care provider, trained to diagnose, treat and manage your health. They lead your care team and provide you with their expertise and guidance to help you make informed decisions about your treatment plan. If you do not yet have a physician, please visit https://www.hoag.org/find-care/.

Nurse Practitioners (NPs) work closely with your physician, offering experienced care and support. They can diagnose illnesses, prescribe medications and ensure you receive personalized attention and education for your health care needs. Please visit https://hoagmedicalgroup.com/meet-your-nurse-practitioners/ to meet the nurse practitioner team.

Medical Assistants play an important role in your care by assisting with clinical tasks. They measure vital signs, prepare you for exams and provide support to both the physician and nurse practitioner during your visit.

The front office team are the friendly faces you see when you first arrive. They handle scheduling appointments, answering questions and assist with administrative tasks to ensure your visit runs smoothly.

Our Care Management team is comprised of Clinical Nurse Navigators and licensed Clinical Social Workers. With a physician referral, our team will be provided to assist with your care coordination.

The Site Manager oversees the administrative and operational aspects of the practice, ensuring everything runs efficiently. They support the team to provide you with a high-quality health care experience.