Hoag On-Demand - Telehealth
Quickly connect with a virtual healthcare provider from wherever - and whenever - you need us.
Hours are Monday through Friday, 8am-1pm and 6pm-10pm and Saturday and Sunday, 8am-4pm.
Get Care Now
Easy Access to Providers
Get access to world-class providers with virtual consultations or immediate care all from the comfort of your home.
Reduced Wait Times
Experience short wait times by connecting with a provider through our immediate virtual queue or within the next 24 hours.
Flexibility and Convenience
We cater to your busy schedule, making healthcare available on demand during early mornings, late evenings, and weekends.
Integrated Care Network
Coordinated connection to broader Hoag services and providers when additional or follow-up care is needed.
Health Insurances Accepted
We accept most PPO and Medicare PPO plans
How it Works (4 Easy Steps)
- Provide symptoms: Let us know what symptoms you or your loved one are experiencing, so we can best help you.
- Log In or Register: Simply create a new account or login with an existing Hoag Compass account.
- Confirm Insurance: Check if your insurance is eligible.
- Be Seen Instantly: You can join our virtual queue immediately after logging in.
Our Services
We’re here to support you right away with:
Diagnosis and Advice
Rapid assistance for common ailments such as colds, flu, and allergies
Personal Health
Recommendations and care for female and male health concerns, UTIs, stress, or anxiety
Minor Injuries
Quick treatment for cuts, burns, and sprains—avoiding the emergency room
Acute Illnesses
Immediate care for sudden symptoms like fever, ear infections, sore throats, headaches, and stomach issues
Skin Conditions
Treatments for rashes, insect bites, and minor allergic reactions
Consultation Prescriptions
Remote prescribing of medications for conditions discussed during your visit
FAQs
Hoag On-Demand launched in beta in July 2025 and is operating during select dates and times. Hours of operation will expand in September and again later in the year when 24/7 care is offered.
Our current hours of operation are:
- Monday through Friday from 8am to 1pm and 6pm to 10pm
- Saturday and Sunday from 8am to 4pm
Beta is an initial launch phase for the platform when occasional updates and improvements continue to be made. While core services remain consistent, we may add new features and capabilities based on patient feedback and clinical needs. Your feedback is welcomed and encouraged. Please send a note to ondemand@hoag.org .
Thank you for being a part of our mission to transform how patients receive care for their most pressing needs.
Contact our team by emailing ondemand@hoag.org . Our team is available to support you during business hours.
Hoag On-Demand is available for adults ages 18 and older in the state of California. You must be physically located in California at the time of your visit.
We accept most PPO insurance plans including Aetna, Anthem, Blue of California, Cigna, HealthNet, Medicare, TriCare, UMR, and United Healthcare. During account setup, you can verify if your specific plan is covered. If you have questions about coverage, email ondemand@hoag.org for help verifying your benefits.
Your copay, or amount owed if you have a deductible, will be determined during the insurance verification process and payment will be collected prior to your visit.
If you don't have insurance or your plan is not accepted, we offer a self-pay rate of $182 per visit. Payment will be collected prior to your visit.
Our clinical care team can evaluate and treat a range of common conditions during your virtual visit including:
- COVID-19, cough, fever, flu, and sore throat
- Nausea, diarrhea, vomiting, and stomach pain
- Headaches and migraines
- Rashes, insect bites, and minor allergic reactions
- Minor pain, fractures, breaks, and lacerations
- Female and male health concerns, including urinary issues
- Stress, anxiety, and depression
If you require lab tests, imaging, or other diagnostic services, the Hoag On-Demand Care Coordinator will arrange an appointment through Hoag or refer you to the appropriate facilities.
We cannot treat life-threatening emergencies, severe injuries, or conditions requiring immediate in-person evaluation. If you are experiencing an emergency, please call 911 or visit your nearest emergency room.
Our providers cannot prescribe controlled substances or manage refills for medications prescribed by another medical provider. Only medications recommended by your provider during your visit can be prescribed. If you need a primary care provider, please visit the Hoag Medical Group site or send a note to ondemand@hoag.org and we will be happy to assist you.
You will need 3-5 minutes to complete a short intake. During intake, have a valid ID for identity verification (Driver’s license, passport, or other government issued ID) and your insurance card with your membership number and group ID available. Payment for the visit will be collected prior to joining the virtual waiting room and visiting with a provider. Most patients connect with a provider within minutes of completing their intake.
Hoag On-Demand can be accessed from the browser on your mobile device or computer. Please ensure you have a stable internet connection and are in a quiet, private space with limited distractions.
Click here to see a provider now.
The providers are board certified Hoag Nurse Practitioners who embody Hoag's standard of excellence when caring for patients.
Your Nurse Practitioner will review your intake information, discuss your symptoms, may ask you to show affected areas on video, and develop a treatment plan. You'll receive a summary of your visit and any prescriptions or recommendations after the visit concludes.
If you need labs, imaging, other diagnostics, a referral, or follow-up appointment with a primary care provider, a Care Coordinator will assist you.
Visits can last up to 15 minutes, though the duration depends on your specific needs and concerns.
If your provider refers you to a Hoag specialist or recommends a follow up visit with a Primary Care Provider, a Care Coordinator will reach out to assist you. Our Care Coordinators manage appointment scheduling and all coordination of your next Hoag visit.