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    2 min 37 sec

    A day with AskHoag

    What happens when you ask

    Six weeks of shoulder pain, and PT wasn’t helping. Here’s how Sonny got to the right specialist.

    What happened

    Six weeks of shoulder pain. PT isn’t working, and Sonny doesn’t know who to see next. He tells AskHoag what’s going on.

    From his phone. No forms, no appointment.

    Night one

    Six weeks of shoulder pain. PT isn’t working, and Sonny doesn’t know who to see next. He tells AskHoag what’s going on.

    In the app

    Scroll to follow Sonny’s story

    Conversation transcript

    1. Member: My shoulder’s been getting worse for six weeks. PT isn’t helping and I don’t know who to see next. (9:12 PM)

    2. AskHoag: Thanks for telling me, Sonny. Six weeks without improvement after PT is worth a closer look. I’ve pulled your Hoag record, including your X-ray from March. A Hoag nurse practitioner is reviewing this with you now. (9:13 PM)

    3. Triage Assessment Complete! - Sarah · Nurse Practitioner: Hi Sonny, I’ve gone through your history and your March X-ray. I’m asking one of our Hoag orthopedic specialists to review your case. You’ll hear back within 24 hours. (9:20 PM)

    4. Member: Thank you. Should I keep doing PT in the meantime? (9:24 PM)

    5. AskHoag: Sarah says yes, but skip any overhead movements that hurt. She’s added that to your notes. (9:26 PM)

    6. Your Care Plan: Your symptoms and imaging point to a likely rotator cuff tear. Before we meet, I’d like an MRI of the right shoulder so your visit starts with answers. I’ve placed the order and… (Next day, 2:10 PM)

    7. Member: Wow, that was fast. Thank you. (2:31 PM)

    8. AskHoag: Hi Sonny, this is Maria from AskHoag care coordination. Your MRI is booked at Hoag Irvine next Friday at 7:30 AM. Nothing else you need to do. I’ll send a reminder the day before. (4:35 PM)

    9. Member: Perfect. Thank you! (4:40 PM)

    “I hadn’t even seen my MRI results and the specialist had already reviewed them and reached out to me.”

    Sonny, AskHoag member

    Individual results vary. Timing depends on your condition, insurance approval, and specialist availability.

    Today, you can’t get an answer without an appointment.With AskHoag, it comes right away

    The question you keep putting off

    My shoulder still hurts after six weeks of PT.Is this rash something?My MRI came back. Now what?I’ve had headaches every day for a month.My knee gives out on the stairs.My labs say my thyroid is off.Which specialist do I even need?
    This mole looks different than it did.My heartburn isn’t going away.I can’t get in with a specialist until spring.I was referred, and no one ever called.My back pain is getting worse, not better.My allergies have been brutal for weeks.My cycle changed and I don’t know why.

    Swipe →

    Specialties at Hoag

    The right Hoag specialist, one conversation away

    When your question needs a specialist, it goes to one of Hoag’s own.

    1. 01DermatologyRashes, moles, acne, skin changes
    2. 02Orthopedics and Sports MedicineShoulders, knees, backs, injuries
    3. 03NeurologyHeadaches, numbness, dizziness
    4. 04GastroenterologyHeartburn, stomach pain, digestion
    5. 05CardiologyBlood pressure, cholesterol, heart rhythm
    6. 06OB-GYNCycle changes, pelvic pain, menopause
    7. 07ENTSinuses, ears, hearing, throat
    8. 08EndocrinologyThyroid, blood sugar, hormones
    9. 09Allergy and RheumatologyAllergies, asthma, joint swelling
    10. 10PediatricsComing soon

    What membership includes

    From the first question to the right care, in one conversation.

    AskHoag Membership

    Your AskHoag membership is free through Dec 31, 2026.

    Care that follows, like visits, imaging, labs and prescriptions, is billed to your insurance as usual, including any copays or deductibles.

    AskHoag is only available to Commercial PPO insurance policy holders.

    Download AskHoag to get started

    • Unlimited questions, any hour
    • Care built from your medical history, reviewed by a Hoag clinician
    • Specialist opinions within 24 hours, no appointment needed
    • Tests, referrals and visits scheduled for you
    • Everything saved to your medical record, for your Hoag doctors to see

    Questions

    What will my membership cost?
    AskHoag membership is free through Dec 31, 2026. From Jan 1, 2027, membership is $49/month. AskHoag is only available to Commercial PPO insurance policy holders.
    Will my insurance be billed?
    Your AskHoag membership is not billed to insurance. Follow-on care (visits, tests, procedures) is billed to your insurance as usual.
    Do I need a referral?
    You don’t need a referral to message AskHoag or get a specialist’s opinion. If a visit requires a referral, AskHoag helps handle it.
    Will my specialist visit happen sooner?
    Visit timing still depends on the specialist’s calendar. AskHoag removes the chain of appointments it usually takes to get there.
    Is this just an AI chatbot?
    No. Generative AI helps gather context, but a Hoag nurse practitioner reviews and signs answers, and specialists are looped in when needed.
    Does this replace my primary care doctor?
    No. AskHoag helps you get answers and the right next step faster. Keep seeing your primary care doctor for ongoing care.
    Is AskHoag for emergencies?
    No. AskHoag is not for emergencies. If this is an emergency, call 911.

    Months to reach the right doctor? We disagree

    Commercial PPO insurance policy holders only.

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