Current Wait: 1 minute
Open 24/7
Ages 12+ (parent/guardian required for minors)
California Residents
PPO Insurance Accepted
We accept most PPO insurance plans
Conditions we treat
Upper Respiratory Infections
Influenza
Covid-19
RSV
Acute Sinusitis
Sore throat & Strep throat
Persistent Cough
Ear Infections
Fever & Chills
Bronchitis
Post-Viral Cough
Speed & Convenience
See a provider in as little as 5–15 minutes, with same-day visits available during morning business hours—all without a commute or waiting room.
Trust & Credibility
Part of Hoag Hospital’s trusted healthcare network, our care is delivered by board-certified nurse practitioners with acute care expertise and the same quality you’d expect from in-person Hoag clinics.
Accessibility
Access care easily from any device, with a user-friendly platform that works seamlessly on mobile phones, tablets, and computers.
Specialization
Focused on common acute conditions, our adult care specialists offer quick treatment for flu, COVID, UTIs, skin issues, minor injuries, and mental health concerns.
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Why Choose Hoag Telehealth
Hoag Telehealth delivers the same expertise and clinical rigor you expect from in-person care — brought to you through a secure virtual platform.
Board-certified, Hoag
Integrated continuity across your Hoag medical record
Trusted clinical standards recognized for excellence in outcomes and safety
What To Expect
This is clinically led virtual care: Hoag On-Demand delivers clinical rigor in a virtual setting.
Guided clinical intake: Structured respiratory symptom screening surfaces risks and context.
Clinician-led evaluation: A Hoag clinician conducts a focused evaluation using validated pathways.
Personalized direction: Treatment, prescriptions, testing, or next steps based on your condition.
Connected care: Your visit integrates into your Hoag medical record for follow-up.
Safety & Escalation Protocols
Difficulty breathing
Chest pain
Dehydration
Frequently Asked Questions
Regular hours of operation are:
Every day from 8am to 2am (next day).
Limited overnight coverage (2am to 8am).
Check site for current status.
Contact our team by emailing ondemand@hoag.org. Our team is available to support you during business hours.
Hoag On-Demand is available for California residents ages 18 and older, and to California residents ages 12 to 17 when a parent or legal guardian is present for the visit. You must be physically located in California at the time of your visit.
We accept most PPO insurance plans including Aetna, Anthem, Blue of California, Cigna, HealthNet, Medicare, TriCare, UMR, and United Healthcare. During account setup, you can verify if your specific plan is covered. If you have questions about coverage, email ondemand@hoag.org for help verifying your benefits.
Your copay, or amount owed if you have a deductible, will be determined during the insurance verification process and payment will be collected prior to your visit.
If you don't have insurance or your plan is not accepted, we offer a self-pay rate of $182 per visit. Payment will be collected prior to your visit.
If you require lab tests, imaging, or other diagnostic services, the Hoag On-Demand Care Coordinator will arrange an appointment through Hoag or refer you to the appropriate facilities.
We cannot treat life-threatening emergencies, severe injuries, or conditions requiring immediate in-person evaluation. If you are experiencing an emergency, please call 911 or visit your nearest emergency room.
Our providers cannot prescribe controlled substances or manage refills for medications prescribed by another medical provider. Only medications recommended by your provider during your visit can be prescribed. If you need a primary care provider, please visit the Hoag Medical Group site or send a note to ondemand@hoag.org and we will be happy to assist you.
Our clinical care team can evaluate and treat a range of common conditions during your virtual visit including:
COVID-19, cough, fever, flu, and sore throat
Nausea, diarrhea, vomiting, and stomach pain
Headaches and migraines
Rashes, insect bites, and minor allergic reactions
Minor pain, fractures, breaks, and lacerations
Female and male health concerns, including urinary issues
Stress, anxiety, and depression
Being Your Respiratory Evaluation
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