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- EpicCare Link
What is EpicCare Link?
Hoag’s EpicCare Link is a secure, HIPAA-compliant Epic’s web-based tool connecting external physicians, clinic teams, and organizations to Hoag Health System. Granted users can access EpicCare Link anywhere with an internet connection and a computer. EpicCare Link allows Hoag to extend patient information to external facilities and improve the continuity of care in our community.
Hoag’s EpicCare Link has many benefits for your organization and can be used:
Securely view referred and admitted patients’ read-only medical records.
Continuity of care for patients receiving treatment at Hoag Health System.
Track patient referrals and appointments.
View claims status and remittance advices.
Ability to attach patient records in real-time.
Secure two-way communication with Hoag Health System providers.
Request approved release of information requests and delivered securely through the web.
If you already received your login information, or an existing Hoag EpicCare Link User: Sign-On to Hoag EpicCare Link
If you are having login issues or have any additional questions, please contact us at HoagMedicalRecords@hoag.org.
For Hoag Physician Partners (HPP) users, if you need access, having login issues, or have any additional questions, please contact HPP.Providers@hoag.org.
Frequently Asked Questions
Hoag’s EpicCare Link is a secure, HIPAA-compliant Epic’s web-based tool connecting external physicians, clinic teams, and organizations to Hoag Health System. Granted users can access EpicCare Link anywhere with an internet connection and a computer. EpicCare Link allows Hoag to extend patient information to external facilities and improve the continuity of care in our community.
EpicCare Link provides registered users with secure access to their patients’ electronic health record information from Hoag Health System.
To access EpicCare Link you need a PC or Macintosh computer, a high speed or DSL internet connection (dial-up not recommended) and latest browser edition of Internet Explorer, Chrome, or Mozilla Firefox. EpicCare Link uses industry standard encryption technology ensuring that only you and our staff have access.
Hoag is providing EpicCare Link at no cost. EpicCare Link is a web-based service that requires no installation on your servers or computers.
EpicCare Link provides read-only access to the patient’s Hoag medical record, including lab results, diagnostic test results, hospitalization records, procedural information, discharge instructions, progress notes, medications, allergies, medical history, and more.
Providers who have been identified in the Hoag electronic health records system – Epic – as the patient’s primary care provider (PCP) will have access to the health record for as long as the provider is listed as the patient’s PCP.
Other users with a temporary relationship to the patient, such as consulting and referring physicians, their staff, a regulatory agent, or a provider at a community facility (e.g., a nursing home) will have access to a patient’s record for 90 days following the user’s first login to EpicCare Link.
If you are an existing site please contact your Site Administrator to request access.
Please email HoagMedicalRecords@hoag.org
Once the request is submitted, it generally takes up 10 business days to process the account. Upon which the user’s account information will be emailed to the email address specified in the request.
No, training is not required. Guides and self-training materials are available here
Access to EpicCare Link is necessary to perform your duties in support of patient care. When you agree to the terms and conditions and sign Hoag’s EpicCare & Tapestry Link User Agreement for using EpicCare Link, you agree to keep this information private and not allow anyone else to use this information. You are responsible for any activity that occurs under your username and password. Even if you are called away from your computer and someone else is active with this information, you are responsible. If others in your clinic or department need EpicCare Link access, they can reach out to their site administrator to request access.
Please contact your Site Administrator to reset your password. Otherwise, request a password reset via email with your site group and username to HoagMedicalRecords@hoag.org
Process for EpicCare Link Access for new Organization:
First-time Organizations can sign up for a Hoag EpicCare Link account by following either option:
Option 1: Through EpicCare Link New Account Request
Tip sheet for Requesting New Account found within the login window.
OR
Option 2: Through email, follow the 2 steps below:
This request is only intended for the new site and its Site Administrator(s).
Step 1: Enroll Organization
The Organization must be enrolled first. Please email HoagMedicalRecords@hoag.org to request enrollment in EpicCare Link.
Step 2: Site Administrator(s) and Agreements
The EpicCare Link Team will provide the following forms:
*A Site Administrator must be designated for the Organization. It is recommended to have at least 2 Site Administrators.
Once the EpicCare Link Team receives the completed agreement forms, they will notify the Site Administrators of the outcome.
Adding New Users to Existing Site
New user requests must be submitted by the Site Administrator for your organization, along with a completed and signed User Agreement.
Site Administrator instructions:
Log into EpicCare Link
Go to the Manage My Clinic tab
Select Requests > Request New Account
Fill in the form and attach the signed User Agreement (including both the User’s signature and the Site Administrator’s signature)
Forms:
Note: Every Organization must sign one Hoag Data Sharing Agreement. Each Organization must also have at least one Site Administrator, who will have additional responsibilities including:
Requesting new user accounts
Deactivating accounts for users who no longer need access
Resetting passwords
Periodically and quarterly verifying that all accounts are still active
Every Site Administrator must sign:
One EpicCare & TapestryLink User Agreement for Site Administrators
Every new User must sign one EpicCare & TapestryLink User Agreement, and the Site Administrator must provide their signature on page 2.
If you have received your credentials but are having issues logging in to Hoag’s EpicCare Link, please contact your Site Administrator and internal technical support before reaching out to the EpicCare Link Team.
If you have any additional questions, please email us at HoagMedicalRecords@hoag.org.
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