Billing Information
- Overview
- Online Bill Payment
- Help Paying Your Bill
- Policies
- Process
- FAQ
- Financial Assistance
- CMS Open Payments
Hoag’s billing contact information
Please see link below to view Hoag’s Billing Guide, which includes commonly asked billing questions and answers. You can also call us at (949) 764-8400 with your questions so we can help you.
Our patient accounting department can also provide billing for services rendered at the following Hoag facilities:
Hoag Breast Care Center
Hoag Family Cancer Institute
Hoag Health Centers (*radiology services only)
Hoag Surgicare
Hoag's Billing Guide
Shoppable Service
Your Rights & Protections Against Surprise Medical Bills
Patient financial services customer service
Hoag Newport Beach Office
Call: (949) 764-8400 to speak with a patient financial services representative.
Email: Patient financial services at PFS@hoag.org
Hours: Monday – Friday, 8:30 AM – 4:00 PM (closed on holidays)
Walk-In: Customer service representatives are located in the Cashiers Office on the Newport Beach hospital campus.
Hoag Irvine Office
Call: (949) 764-8400 to speak with a patient financial services representative.
Email: Patient financial services at PFS@hoag.org
Hours: Monday – Friday, 8:30 AM – 4:00 PM (closed on holidays)
Walk-In: Customer service representatives are located in the Cashiers Office on the Irvine hospital campus.
Patient Financial Services Written Correspondence and Payments: Hoag Business Center, 2975 Red Hill Ave, Suite 200, Costa Mesa, CA 92626
Price Line
To receive estimated pricing information on procedures or surgeries please contact:
Hoag Newport Beach: (949) 764-8271
Hoag Irvine: (949) 517-3167
Email: Cashier@hoag.org
Price Transparency
The Centers for Medicare and Medicaid Services (“CMS”) requires hospitals to post details about the pricing of items and services they offer. Hospitals utilize a chargemaster system and create a chargemaster report, listing charges for each item or service provided to a patient. These charges are for items and services provided at Hoag and will appear on the patient bill. The chargemaster is updated from time to time.
The chargemaster rates do not necessarily reflect the amount that a patient will pay for the services rendered. Government insurance plans such as Medicare and Medicaid do not pay the chargemaster rates, but rather have their own set rates which enrolled hospitals are obligated to accept. Commercial insurance plans pay rates agreed to by both the plan and the hospital. Patients without government or commercial insurance may contact the hospital prior to a procedure to discuss charges, alternative pricing and payment terms.
Download the machine readable disclosure file for standard hospital charges relevant to the CMS guidance.
Maternity Cash Payment & Financial Information
For those patients who do not have insurance coverage, or elect to not utilize their insurance, the following rates apply and include the hospital fees for the mother and the baby.
Financial Counselors
To discuss financial assistance programs please call (949) 764-5564.
No Surprises Act
Please click here to learn more about your rights and protections against surprise medical bills.
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