Visitor Information


Coronavirus is a respiratory illness first identified in Wuhan, China. Symptoms can include a cough, fever and shortness of breath. The virus can look like other diseases, including Influenza. The disease that has swept through China has an incubation period of up to a month. Coronavirus is only transmitted if someone has symptoms.

If you have any of the following symptoms, have traveled to China or been exposed to anyone who was traveled to China in the last month you should call your health care provider immediately.

  • Fever
  • Cough
  • Shortness of breath

Remember to practice respiratory etiquette and frequent hand hygiene.

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available.

Hoag clinicians are following Centers for Disease Control and Prevention (CDC) guidelines, and we have strong infection control policies, procedures and systems in place. As recommended by the CDC, our clinicians are screening all patients for fever, respiratory symptoms and for travel to/from China within a month prior to symptom onset. Anyone meeting these criteria would be isolated and further testing and care will guided by the health department. The CDC guidelines state that patients who have traveled to other parts of China and Asia are not consider potential cases.

The CDC believes that at this time that symptoms of Coronavirus may appear in as few as 2 days or as long as 14 after exposure. This is based on what has been seen previously as the incubation period of MERS viruses.

Please do not visit hospital patients if you have any symptoms in order to protect patients, visitors and staff. Thank you for your cooperation.

For more information about Coronavirus visit the following links:

General Visitor Information

Hoag takes every precaution possible to protect and promote the health of patients, visitors and staff.

Visitor support and compassion is important to a patient’s recovery. Here are important tips to keep in mind when visiting a friend or loved one in the hospital.

Please do not visit when:

  • You are sick
  • You have a fever, cough or runny nose
  • You have diarrhea

Show your support with a phone call to stay up to date.

Clean your hands:

  • When you enter or leave the hospital
  • When you enter or leave a patient's room
  • After sneezing, coughing or blowing your nose
  • Before eating
  • After using the bathroom

Patients in isolation:

In the hospital, people who are or may be infected or colonized with an infectious disease are placed in isolation or precautions to prevent the spread of the infection to other patients. Patient safety is our first priority and additional precautions are taken to ensure attentive care to the patient while preventing any potential exposure to others. Visitors and health care providers caring for people in isolation may be required to wear protective garments such as gowns, gloves and/or masks and must follow strict procedures to clean hands.

When you see a precaution sign outside the patient’s door:

  • Always clean your hands before entering a patient room
  • Follow the directions on the sign on what protective items to wear while in the patient room, i.e. mask, gloves and/or gown
  • Remove all protective items before leaving the room and place in the trash
  • Always clean hands after removing protective items and whenever leaving a patient’s room
  • Always ask the nurse if you have any questions about precautions and what to do