Billing Information

Hoag’s Billing Contact Information:

Please click here to view Hoag’s Billing Guide, which includes commonly asked billing questions and answers. You can also call us at 949-764-8400 with your questions so we can help you. Our patient accounting department can also provide billing for services rendered at the following Hoag facilities:

  • Hoag Breast Care Center
  • Hoag Family Cancer Institute
  • Hoag Health Centers (*radiology services only)
  • Hoag Surgicare

Patient Financial Services Customer Service

Hoag Newport Beach Office:

  • Call: 949-764-8400 to speak with a patient financial services representative.
  • Email patient financial services: PFS@hoag.org
  • Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (Closed on holidays)
  • Walk-In: Customer service representatives are located in the Cashiers Office on the Newport Beach hospital campus.
  • Hours: Monday – Friday, 8:30 a.m.– 4:00 p.m. (Closed on holidays).

Hoag Irvine Office:

  • Call: 949-764-8400 to speak with a patient financial services representative.
  • Email patient financial services: PFS@hoag.org
  • Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (Closed on holidays)
  • Walk-In: Customer service representatives are located in the Cashiers Office on the Irvine hospital campus.
  • Hours: Monday – Friday, 8:30 a.m.– 4:00 p.m. (Closed on holidays).

Patient Financial Services Email: PFS@hoag.org

Patient Financial Services Written Correspondence and Payments:
Hoag Business Center
2975 Red Hill Ave.
Suite 200
Costa Mesa, CA 92626

Price Line

To receive estimated pricing information on procedures or surgeries please contact:
Hoag Newport Beach: 949-764-8271
Hoag Irvine: 949-517-3167
Email: Cashier@hoag.org

The Centers for Medicare and Medicaid Services (“CMS”) requires hospitals to post details about the pricing of items and services they offer. Hospitals utilize a chargemaster system and create a chargemaster report, listing charges for each item or service provided to a patient. These charges are for items and services provided at Hoag and will appear on the patient bill. The chargemaster is updated from time to time.

The chargemaster rates do not necessarily reflect the amount that a patient will pay for the services rendered. Government insurance plans such as Medicare and Medicaid do not pay the chargemaster rates, but rather have their own set rates which enrolled hospitals are obligated to accept. Commercial insurance plans pay rates agreed to by both the plan and the hospital. Patients without government or commercial insurance may contact the hospital prior to a procedure to discuss charges, alternative pricing and payment terms.

Download the machine readable disclosure file for standard hospital charges relevant to the CMS guidance.

CMS Open Payments Notice

For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here: https://openpaymentsdata.cms.gov

The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.

Maternity Cash Payment & Financial Information

For those patients who do not have insurance coverage, or elect to not utilize their insurance, the following rates apply and include the hospital fees for the mother and the baby. More information and fees.

Financial Counselors

To discuss financial assistance programs please call 949-764-5564.

No Surprises Act

Please click here to learn more about your rights and protections against surprise medical bills.