Transparency
Hoag Hospital Quality Reports
At Hoag, we believe that good information helps you make better decisions about your health and health care. In an effort to be more transparent with our patients and their families, our Quality Report section provides accurate and honest information about the care we provide at Hoag. We also report what our patients say about the care they received while at Hoag (see Patient Perception of Care section).
Monitoring the quality of our care helps us evaluate and improve the way we deliver health care to our patients. We emphasize areas where experts agree on the best treatment for a certain condition.
For more detail, click on each underlined measure below. A dash (---) means there is no available data.
Overall Hoag Performance Results
| Safe & Effective Care |
Hoag |
50th (Average)
Percentile |
10th (Top)
Percentile |
OVERALL PERFORMANCE - Rolling 12 Months
January 2010 to December 2010 |
Acute Myocardial Infarction (AMI) Care
Percent of eligible patients receiving all the recommended elements of care for AMI.
A high score is better than a low score. |
95.4 |
97.0 |
100 |
Heart Failure Care
Percent of eligible patients receiving all the recommended elements of care for heart failure.
A high score is better than a low score. |
93.0 |
93.3 |
99.2 |
Pneumonia Care
Percent of eligible patients receiving all the recommended elements of care for pneumonia.
A high score is better than a low score. |
85.3 |
90.0 |
96.0 |
Surgical Care
Percent of eligible patients receiving all the recommended elements of care for preventing surgical infection and other complications.
A high score is better than a low score. |
91.0 |
88.0 |
95.3 |
| |
| |
Hoag |
Target (Average)
Goal Rate |
Stretch (Top)
Goal Rate |
Hospital Acquired Infections – MRSA
Methicillin-resistant Staphylococcus aureus (MRSA) - a type of staph bacteria that is resistant to certain antibiotics - occurs most frequently among persons in hospitals and other health care facilities who have weakened immune systems.
A low score is better than a high score. |
0.36 |
0.40 |
0.20 |
| Patient Perception of Care |
Hoag |
State Average |
OVERALL PERFORMANCE
Data collection date July 2009 through June 2010 |
Hospital Overall Rating
Based on care during a recent hospital stay, patients were asked to rate the hospital on a scale of zero to ten, with ten being the best care. This rating shows the percentage of patients who scored the hospital as a nine or ten, after risk adjustment. |
84% |
67% |
Would recommend hospital
Patients were asked whether they would recommend this hospital to friends and family. The higher the percentage shown, the more likely that they would recommend it. |
90% |
72% |
Respect for patient preferences
Patients were asked questions about how carefully the doctors listened to them and how clearly doctors answered questions about their care. The rating is based on the percentage of respondents who gave the highest rating. |
81% |
78% |
Coordination of care
Measures how well the various members of the care delivery team work together. |
68% |
60% |
Information and education
Measures how well providers answered questions about a patient's condition, the medication given, or what to expect after leaving the hospital. |
63% |
62% |
Physical comfort
Patients were asked how well their pain was managed by hospital staff, how quickly staff responded to requests for assistance, and whether the rooms were kept clean and quiet. |
68% |
63% |
Safe medical practices
Safe medical practices are procedures used to reduce the risk of common medical errors, such as mistakes in medication. Patients were asked whether new medications and their possible side effects were clearly explained by their doctors and nurses. |
69% |
65% |
Transition to home
Patients were asked whether doctors and nurses talked with them about arranging needed care after leaving the hospital, and whether they received written information about which symptoms or health problems they should watch out for. |
75% |
75% |
CalHospitalCompare.org © 2010 California HealthCare Foundation.
For more detailed information, please visit www.CalHospitalCompare.org. |