Contact Us
Please call us at 949-764-8400
with your questions so we can help you. Our patient accounting
department can also provide billing for services rendered at the
following Hoag facilities:
The Hoag online bill payment site provides you with tools to make the billing process more manageable and user-friendly. By creating an online account,
you will gain online access to a simple, up-to-date summary of your
account, useful resources that answer your billing questions, and an
easy way to conveniently view, manage, and pay your bill online.
Patient Financial Services Customer Service Phone Number
Please call 949-764-8400 to speak with a customer service representative.
Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (except holidays)
Patient Financial Services Walk-In
Customer service representatives are located in the Cashiers Office on the hospital campus.
Hours: Monday – Friday, 8:30 a.m. – 4:30 p.m. (except holidays)
Written Correspondence and Payments
Hoag Hospital
One Hoag Drive
P.O. Box 6100
Newport Beach, CA 92658-6100
Price Line
To receive estimated pricing information on procedures or surgeries please phone:
- Hoag Newport Beach: 949-764-8271
- Hoag Irvine: 949-515-3000 ext. 82316
Financial Counselors
To discuss financial assistance programs please phone:
- Hoag Newport Beach: 949-764-5564
- Hoag Irvine: 949-515 3000 ext. 82316
Charity
Supporting Charity Application Documentation
Please also provide
additional financial documents for single or for both applicants, if married:
• 2 recent paycheck stubs
• 2 recent bank statements
• Proof of rent or mortgage
• Most recent tax year
return
Call Hoag’s Charity Care
Specialist at 949-764-8411 for any questions.
Return Options:
Mail to Hoag Patient Financial Service:
500 Superior, Suite 250
Newport Beach, CA 92663
Attn: Charity Care Specialist
Insurance Information Service
Please call 800-400-HOAG (4624) or email us at Insurance@hoag.org if you have questions about your health insurance plan or network and their affiliation with Hoag Hospital.
Common Questions about Your Billing
1. Do you bill my insurance company?
Yes.
Hoag Hospital will bill for hospital services. Please remember to
present your current insurance information at time of registration.
2. Will you bill my secondary policy too?
Yes.
Upon receiving payment or denial from your primary insurance, we will
gladly bill your secondary insurance for any balance remaining.
3. Will I receive an itemized statement?
If
at any time you wish to receive an itemized statement of your charges
and payments, please call our Patient Accounting department and a
representative will order one to be mailed to you. This process usually
takes two or three days.
4. Who can I call if I have questions about my bill?
Please call our Patient Accounting department at 949-764-8400. Our representatives will be happy to help you.
5. Does Hoag Hospital accept assignment from Medicare?
Yes.
By accepting assignment, Hoag Hospital agrees not to bill the patient
for any charges Medicare disallows. However, we do bill patients for
deductibles, co-insurance amounts and noncovered services.
6. Do you accept my insurance company’s payment as payment in full?
Patients
are responsible to pay for their deductibles, co-insurance, non-covered
services and co-payment amounts as indicated by their insurance company
prior to or at the time of service.
7. Who else might I receive a bill from?
You
will be billed separately by each physician involved in your care.
These physicians usually include your surgeon, assistant surgeon,
anesthesiologist, radiologist (if X-rays are performed), pathologist (if
pathology specimens are examined), cardiologist, and any physician who
may interpret an exam ordered by your doctor.
8. Will my insurance cover these services?
Coverage
varies. Please call your insurance company, plan administrator,
insurance broker or the benefits department (sometimes human resources)
of your employer with any questions regarding coverage.
9. What does the balance I am being billed for represent?
The
balance after your insurance has paid reflects any remaining deductible
or co-insurance amount. Your insurance company is best able to help
clarify your amount due. Most insurance companies provide you with an
Explanation of Benefits to help answer any questions.
10. Why do I have more than one account number?
A
separate accounting number is generated for each outpatient date of
service and each inpatient admission. This enables us to bill for
specific charges and diagnosis relating to your care for that date of
service, and enables your insurance company to apply the proper
benefits. Exception: For recurring outpatient accounts such as physical therapy or radiation therapy, a separate account is generated monthly.
Billing Process
Medicare
We
bill Medicare and your secondary insurance following receipt of
Medicare's payment. Once your secondary insurance has been billed, you
will receive periodic statements advising you of the balance due.
GoldenHealth PLUS patients should not receive billing statements for
hospital in-patient charges, other than services not covered by Medicare
Part A. You will receive bills for physicians, hospital out-patient and
Medicare Part B services.
PPO/EPO/HMO (Managed Care)
We
will bill your contracted insurance carrier. You will not be billed
while the claim is processing with your insurance carrier. Upon receipt
of their payment or denial, we will bill you for co-insurance,
deductibles and non-covered services.
Medi-Cal/CalOPTIMA
With verified eligibility and receipt of any monthly share of the cost, we will bill MediCal/CalOPTIMA for authorized services.
Group/Indemnity
Group
and indemnity insurance will be billed for charges incurred. You will
receive periodic statements advising you of the balance due.
Cash
Those patients with no insurance coverage will be expected to make payment at the time services are rendered.
Balance Billing-Patient Responsibility
If
you are unable to pay for your portion of your bill in full, please
contact us to arrange mutually acceptable payment options.