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    • One Hoag Drive,
      P.O. Box 6100
      Newport Beach, CA
      92658-6100
    • 949-764-HOAG (4624)
    • feedback@hoag.org
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  • Billing Information

  • Contact Us - 949-764-8400
 
    Contact Us
     
    Please click here to view Hoag's Billing Guide, which includes commonly asked billing questions and answers.  You can also call us at 949-764-8400 with your questions so we can help you. Our patient accounting department can also provide billing for services rendered at the following Hoag facilities:
     
     
    The Hoag online bill payment site provides you with tools to make the billing process more manageable and user-friendly. By creating an online account, you will gain online access to a simple, up-to-date summary of your account, useful resources that answer your billing questions, and an easy way to conveniently view, manage, and pay your bill online.
     
    Login to your online account.
     

    Patient Financial Services Customer Service


         Hoag Newport Beach Office:

    Call: 949-764-8400 to speak with a customer service representative.
    Email: 
    PFS@hoag.org
    Hours: Monday – Friday, 8:30 a.m. 4:30 p.m. (Closed on holidays)

    Walk-In: Customer service representatives are located in the Cashiers Office on the Newport Beach hospital campus.
    Hours: Monday – Friday, 8:30 a.m. 4:00 p.m. (Closed on holidays).

         Hoag Irvine Office:

    Call: 949-764-8400 to speak with a Patient Financial Services customer service representative.
    Email:  PFS@hoag.org
    Hours: Monday – Friday, 8:30 a.m. 4:30 p.m. (Closed on holidays)

    Walk-In: Customer service representatives are located in the Cashiers Office on the Irvine hospital campus.
    Hours: Monday – Friday, 8:30 a.m.
    4:00 p.m. (Closed on holidays).

    Patient Financial Services Email: PFS@hoag.org

    Patient Financial Services Written Correspondence and Payments:
    Hoag Hospital
    One Hoag Drive
    P.O. Box 6100
    Newport Beach, CA 92658-6100 

    Price Line
     
    To receive estimated pricing information on procedures or surgeries please contact:
    • Hoag Newport Beach: 949-764-8271
    • Hoag Irvine: 949-517-3167
    • Email: Cashier@hoag.org

    Financial Counselors

    To discuss financial assistance programs please call 949-764-5564.


    Charity

    Supporting Charity Application Documentation

    Please also provide additional financial documents for single or for both applicants, if married:

    • 2 recent paycheck stubs

    • 2 recent bank statements

    • Proof of rent or mortgage

    • Most recent tax year return

    Call Hoag’s Charity Care Specialist at 949-764-8413 for any questions.​

    Return Options:

    • Fax: 949-764-7246
    • Email: PFS@hoag.org

    Patient Financial Services Mailing Address

    500 Superior, Suite 250
    Newport Beach, CA 92663
    Attn: Charity Care Specialist

    Insurance Information Service
     
    Please call 800-400-HOAG (4624) or email us at Insurance@hoag.org if you have questions about your health insurance plan or network and their affiliation with Hoag Hospital.



    Our Billing Policies
     
    • Know your insurance plan’s provisions and requirements. Be sure to read your benefits handbook and question your insurance company on any areas that are unclear.
    • Please call your insurance company for authorization of hospital services if it is a plan requirement. If authorization is not obtained in the timeframe your policy dictates, you may be heavily penalized, or services may be denied by your carrier.

    • Hoag will bill both your primary and secondary insurance plans.
    • With verified eligibility and receipt of any outstanding monthly share of cost, Hoag will bill Medi-Cal or CalOptima/MSN for authorized services. 
    • Once insurance payment(s) or denial(s) have been received, you will be billed for any deductible, co-insurance, co-pay or non-covered amounts. 
    • Those patients with no insurance coverage will be expected to make payment at the time services are rendered. 
    • Price quotes for services are estimates only.  Your bill will indicate services as ordered by your physician. 
    • Itemized statements are available upon request.
    • Medi-Cal and Medical Safety Net (MSN) representatives are available for those patients needing information regarding financial assistance programs. A Hoag Hospital representative can be reached at 949-764-5564.
    • Deposits - If you have acceptable verified medical benefits, no deposit is required for most procedures. Please bring your insurance card and/or insurance form at time of registration. Otherwise, the hospital will require a deposit. The hospital accepts Visa, MasterCard, Discover and American Express. Deductibles, co-insurance & co-pays will be collected at time of service. 
    • Customer service representatives are available Monday through Friday from 8:30 a.m. 4:00 p.m. to provide you with estimates of charges for upcoming surgical procedures as well as most deposit requirements.
      Newport Beach:
      949-764-8271
      Irvine:
      949-517-3167
    • The patient accounting staff is available Monday through Friday 8:30 a.m. 4:30 p.m. (except holidays) to provide customer service to our patients regarding services at Hoag Hospital. Please call 949-764-8400.


     
    Common Questions about Your Billing
     
    1. Do you bill my insurance company?
     
    Yes. Hoag Hospital will bill for hospital services. Please remember to present your current insurance information at time of registration.
     
    2. Will you bill my secondary policy too?
     
    Yes. Upon receiving payment or denial from your primary insurance, we will gladly bill your secondary insurance for any balance remaining.
     
    3. Will I receive an itemized statement?
     
    If at any time you wish to receive an itemized statement of your charges and payments, please call our Patient Accounting department and a representative will order one to be mailed to you. This process usually takes two or three days.

    4. Who can I call if I have questions about my bill?
     
    Please call our Patient Accounting department at 949-764-8400. Our representatives will be happy to help you.
     
    5. Does Hoag Hospital accept assignment from Medicare?
     
    Yes. By accepting assignment, Hoag Hospital agrees not to bill the patient for any charges Medicare disallows. However, we do bill patients for deductibles, co-insurance amounts and noncovered services.
     

    6. Do you accept my insurance company’s payment as payment in full?

    Patients are responsible to pay for their deductibles, co-insurance, non-covered services and co-payment amounts as indicated by their insurance company prior to or at the time of service.
     
    7. Who else might I receive a bill from?
     
    You will be billed separately by each physician involved in your care. These physicians usually include your surgeon, assistant surgeon, anesthesiologist, radiologist (if X-rays are performed), pathologist (if pathology specimens are examined), cardiologist, and any physician who may interpret an exam ordered by your doctor.
     
    8. Will my insurance cover these services?
     
    Coverage varies. Please call your insurance company, plan administrator, insurance broker or the benefits department (sometimes human resources) of your employer with any questions regarding coverage.
     
    9. What does the balance I am being billed for represent?
     
    The balance after your insurance has paid reflects any remaining deductible or co-insurance amount. Your insurance company is best able to help clarify your amount due. Most insurance companies provide you with an Explanation of Benefits to help answer any questions.
     
    10. Why do I have more than one account number?
     
    A separate accounting number is generated for each outpatient date of service and each inpatient admission. This enables us to bill for specific charges and diagnosis relating to your care for that date of service, and enables your insurance company to apply the proper benefits. Exception: For recurring outpatient accounts such as physical therapy or radiation therapy, a separate account is generated monthly.


    Billing Process

    Medicare
     
    We bill Medicare and your secondary insurance following receipt of Medicare's payment. Once your secondary insurance has been billed, you will receive periodic statements advising you of the balance due.

    PPO/EPO/HMO (Managed Care)
     
    We will bill your contracted insurance carrier. You will not be billed while the claim is processing with your insurance carrier. Upon receipt of their payment or denial, we will bill you for co-insurance, deductibles and non-covered services.
     
    Medi-Cal/CalOPTIMA
     
    With verified eligibility and receipt of any monthly share of the cost, we will bill MediCal/CalOPTIMA for authorized services.
     
    Medical Safety Net (MSN)

    With verified eligibility and receipt of Co-Pay, we will bill MSN for authorized services.

    Group/Indemnity
     
    Group and indemnity insurance will be billed for charges incurred.  You will receive periodic statements advising you of the balance due.  
     
    Cash
     
    Those pa tients with no insurance coverage will be expected to make payment at the time services are rendered.

    Balance Billing-Patient Responsibility
     
    If you are unable to pay for your portion of your bill in full, please contact us to arrange mutually acceptable payment options. Contact us by Phone: 949-764-8400 or Email: PFS@hoag.org
     
     
     

     Content Editor ‭[2]‬

     
    Hoag Billing Guide