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      P.O. Box 6100
      Newport Beach, CA
      92658-6100
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Hoag Privacy Policy
Last Revised: April 15, 2013

Hoag Memorial Hospital Presbyterian (with its affiliates, collectively referred to as “Hoag”) recognizes the concerns about protecting the privacy of information provided by general users of our websites, online locations, apps and services.

This Privacy Policy describes how Hoag treats information that Hoag collects through www.hoag.org and other websites, online locations and apps of Hoag (collectively, the “Sites”), and offline interactions other than those involving your medical information.  By using the Sites or Hoag offline services, you consent to the information practices described in this Privacy Policy.  If at any time you do not agree with the terms of this Privacy Policy, please do not access or use the Sites or Hoag’s general services, and do not provide information to Hoag.

NOTE: Hoag’s Notice of Privacy Practices under HIPAA governs how medical information about you may be used and disclosed by Hoag.

This Privacy Policy does not apply to the practices of companies or providers that Hoag does not own or control.

1. How We Collect Information

Hoag collects information through your online and offline general interactions with Hoag and the Sites, such as:

  • Signing up for an email newsletter through the Sites;
  • Signing up for community education classes or other events;
  • Filling out an online submit form to request an appointment or for a Hoag  representative to call you back
  • Email signup forms filled out at community education classes, Hoag facilities, or at an event;
  • Entering a Hoag survey, sweepstakes, contest or giveaway;
  • Contacting Hoag customer service or support, or providing feedback;
  • Making an online, in person or telephone purchase of a class or other non-medical services from Hoag;
  • Visiting or browsing the Sites.


We also may acquire information from other sources (such as offline records or publicly available information) and from vendors as permitted in their privacy policies.

2. What Information We Collect

Hoag may collect the personally identifiable information that you give to us in connection with your general interactions with Hoag, if the information helps us provide services to you. 

Personal information you provide may include:

  • Your name, home address, email address, and phone number;
  • Order history and preferences for services and product offerings;
  • Employer name and work address;
  • Financial information;
  • Social security number;
  • Date of Birth;
  • Payment information, such credit or debit card number or other payment method;
  • Billing and shipping information;
  • Passwords.


We also may collect non-personally identifiable information automatically, such as:

  • IP address, web browser version, or other technical information about your visit to the Sites;
  • Links clicked, pages visited, timestamps, or other navigational information about visits to the Sites.


If you provide personally identifiable information to Hoag through the Sites, we may be able to connect non-personally identifiable information such as your IP address to you.

3. How We Use Information We Collect

Hoag may use personal information as described in this Privacy Policy.  We primarily use non-medical personal nformation to provide services to you, for example:

  • Providing you with access to your online account
  • Improving your web experience;
  • Completing purchases of or registering your participation in community education classes and other events;
  • Emailing you to confirm or remind you of purchases or participation;
  • Administering surveys, sweepstakes, contests or giveaways (for instance, to deliver a prize you may have won in a contest);
  • Sending you information via e-mail or postal mail about our services, appointment reminders, offers and news that may be of interest to you. 


We use non-personally identifiable information to improve the Sites, enable Site features and enhance our services. 

For example, we may analyze how our Sites are used to:

  • Improve the browsing experience for the Sites;
  • Analyze the performance of the Sites and diagnose problems;
  • Administer the Sites;
  • Carry out internal operations.


Hoag may combine information we collect from you with information available from other sources (such as offline records or publicly available information) and use the combined information for the purposes described in this Privacy Policy.

Information collected through the Sites and other aspects of our business may be stored and processed in the United States or in any other country in which we or our affiliates or agents maintain facilities.  By using the Sites and Hoag’s general services, you expressly consent to any such transfer of information outside the United States.

4. Disclosures to Third Parties

Hoag does not share, sell or rent any personal information that you provide to us under this Privacy Policy to third parties, except with your consent or as described in this Privacy Policy.  We do not share, sell or rent personal information to third parties for their direct marketing purposes.

We may share personal information with our affiliates and third parties such as our service providers whom we engage to perform services on our behalf, such as:

  • Marketing and promotional services for Hoag;
  • Website evaluation;
  • Remarketing and data analysis;
  • Shipping or delivery services;
  • Payment processors or billing services;
  • Consultants or affiliates.


We also may share personal information:

  • As required by law or to comply with law enforcement or other government agencies;
  • To protect the rights, safety, or property of Hoag or others;
  • To enforce the Terms of Use;
  • To establish or exercise our legal rights or defend against legal claims;
  • To protect against threats, illegal activities or fraud;
  • With a third party or successor in the event of any reorganization, merger, sale, joint venture, assignment, or disposition of all or any portion of our business or operations.


Hoag may use and share non-personally identifiable information with third parties.  We also may de-identify personally identifiable information (remove information that could be used to identify a person) and share it in aggregated form with third parties, advertisers and business partners to analyze usage, demographics or interests, improve our products or services, improve user experience, or for similar purposes. We will not re-identify such data and we will ask our contracting parties to agree to keep the data in its de-identified form.

5. Cookies

A cookie is a piece of data stored on your computer.  When you visit the Sites, your web browser may store cookies on your computer, which will better enable you to navigate the Sites upon return.  You may use the Sites even if you choose to reject or delete the cookies; however, some features of the Sites may not work properly with cookies disabled.  Cookies also may be used by any third party websites for which a link is placed on our Sites.

We also may work with other companies who use tracking technologies, including web beacons, to serve ads on our behalf across the internet.  These companies may collect non-personally identifiable information about your visit to the Sites and about your interaction with our communications, including advertising and emails.

6. Your Opt-Out Choices

If you subscribe to our email newsletter, you may opt-out by following the instructions contained within the email or by calling us at 1-877-833-9741.

If you would like to update your mailing information or want your name and address removed from Hoag’s marketing direct mailing list you can give us a call at 1-877-833-9741.

7. Children’s Privacy

Children under the age of 13 are prohibited from using the Sites.  If you are a parent or guardian and believe that Hoag may have inadvertently collected personal information from your child, you may contact Hoag at feedback@hoag.org or 1-877-833-9741 and request that your child’s personal information be deleted.

8. Data Security

We have taken reasonable technical and operational precautions in order to protect personal information stored by Hoag from unauthorized access, misuse or loss. Our security procedures are monitored regularly and updated in line with technological progress.

No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Hoag to intercept or access transmissions or private communications unlawfully.  While we strive to protect personal information, neither Hoag nor our service providers can ensure or warrant the security of any information you transmit to us over the internet.  Any such transmission is at your own risk.

Hoag is not responsible for the acts and omissions of any third parties. 

9. Links

You may have the opportunity to follow a link on the Sites to other websites operated by third parties that may be of interest to you.  Hoag endeavors to link only to reputable websites related to your areas of interest.  Because these other websites may not be hosted or controlled by Hoag, we are not responsible for the privacy practices of those websites or the content provided thereon.

10. Changes To This Privacy Policy

The Privacy Policy may be revised from time to time as new features and services are added, as laws change, and as industry best practices evolve.  Any changes to our Privacy Policy will be shown by posting the new Privacy Policy at http://www.hoag.org/Pages/Privacy.aspx.  You should check the Last Revised Date shown above on a regular basis for the most current privacy practices.


Any changes in the Privacy Policy will take effect upon posting and apply only to information collected from you on and after Last Revised date, unless we obtain your consent.

11. Your California Privacy Rights

If you are a California resident and have provided personal information to Hoag, you are entitled by law to request certain information regarding any disclosure that may have been made by Hoag to third parties of personal information for their direct marketing purposes.  To make such a request, send an email Social Media Code of Conductspecifying that you seek your “California Customer Choice Privacy Notice.”  Please allow thirty (30) days for a response. Hoag is required to respond to only one request per customer each year, and is not required to respond to requests made by means other than through the above email address.  


We will not share your personal information with third parties for their direct marketing purposes if you request that we do not do so.  You may make such a request by sending us an email at feedback@hoag.org.

When contacting us, please indicate your name, address, email address, and what personal information you do not want us to share with third parties for their direct marketing purposes. Please note that there is no charge for controlling the sharing of your personal information or for processing this request. 


MEDICAL DISCLAIMER:  IF THIS IS A MEDICAL EMERGENCY, PLEASE IMMEDIATELY CALL EMERGENCY PERSONNEL (911) TO GET PROMPT MEDICAL ATTENTION.  DO NOT RELY ON ELECTRONIC COMMUNICATIONS FOR ASSISTANCE IN REGARD TO YOUR IMMEDIATE, URGENT MEDICAL NEEDS.  HOAG’S EMAIL ADDRESS IS NOT DESIGNED TO FACILITATE MEDICAL EMERGENCIES.  HOAG CANNOT GUARANTEE RESPONSE TIMES IF YOU CHOOSE TO EMAIL HOAG IN THE EVENT OF A MEDICAL EMERGENCY.

12.  Questions

If you have questions about Hoag’s privacy practices, you may contact us at feedback@hoag.org, 1-877-833-9741, or Hoag Memorial Hospital Presbyterian, One Hoag Drive, P.O. Box 6100, Newport Beach, CA 92658-6100, Phone: 949-764-HOAG (4624).